At a Glance
- Tasks: Provide excellent customer service and ensure smooth hotel operations during the night shift.
- Company: Join the award-winning RAD Hotel Group, known for exceptional hospitality.
- Benefits: Weekly pay, tips, career progression, training, and discounts across venues.
- Other info: Flexible night shifts with opportunities for growth and development.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hospitality, strong customer service skills, and a proactive approach.
The predicted salary is between 12 - 15 £ per hour.
- Night Porter
- Lochside House Hotel
- Part Time
We are looking for a Night Porter to join the team at Lochside House Hotel.
This is a hands‑on role, ideal for someone who enjoys working in a varied and dynamic environment.
You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests.
You will also be involved with general portering duties setting function spaces for the following days business.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence.
Our award‑winning collection of hotels across Scotland each has its own unique personality but all share the same RAD values: quality, passion, and genuine care for our guests and people.
What You'll Be Doing
- Bar service to guests during the night, ensuring a welcoming and friendly environment.
- Wedding and event setups in function rooms for weddings, conferences, and other events.
- Responding to guest requests, check‑in/check‑out of late arrivals, and ensuring all needs are met promptly and professionally.
- Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms.
- Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized.
- Completing required night audit duties, including balancing the financial records for the day.
- Reporting any maintenance issues or security concerns to the relevant departments.
What We're Looking For
- Experience in a similar role, ideally within the hotel or hospitality industry.
- Strong customer service skills, with the ability to interact positively with guests.
- Ability to work independently and take initiative.
- Flexibility to work night shifts, weekends, and holidays as required.
- Excellent attention to detail and a proactive approach to solving problems.
- A professional and friendly demeanour, with a strong work ethic.
- Must be over 18 years old.
What We'll Offer You
- 4-weekly tips
- Weekly pay
- Career progression opportunities
- Training and development
- Uniform provided
- Discount across all RAD Hotel Group venues
- Birthday incentive
- Length of Service Incentive
- #J-18808-Ljbffr
Night Porter in New Cumnock employer: RAD Hotel Group
RAD Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the picturesque Troon, Scotland, our Spa Manager role not only provides a competitive salary but also the chance to lead a dedicated team in delivering outstanding guest experiences, all while enjoying the unique benefits of working in a luxury wellness environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in New Cumnock
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at RAD Hotel Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Porter in New Cumnock
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at RAD Hotel Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at RAD Hotel Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at RAD Hotel Group get a sense of who you are beyond your experience!
How to prepare for a job interview at RAD Hotel Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at RAD Hotel Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
