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- Tasks: Oversee daily hotel operations, ensuring smooth service and exceptional guest experiences.
- Company: Join RAD Hotel Group, known for its unique venues and commitment to excellence.
- Benefits: Competitive pay, weekly tips, discounts, and career progression opportunities.
- Other info: Enjoy a supportive culture with incentives for birthdays and long service.
- Why this job: Lead a passionate team and create memorable experiences in a dynamic hospitality environment.
- Qualifications: Experience in hospitality management with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences. At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.
What You’ll Be Doing:
- Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
- Leading, motivating, and developing departmental managers and wider hotel teams.
- Managing staffing levels, rotas, and operational costs to support business performance targets.
- Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
- Ensuring all operational procedures, brand standards, and company policies are consistently followed.
- Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
- Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
- Working closely with senior management to drive revenue, performance, and guest satisfaction.
What We’re Looking For:
- Proven experience in an Operations Manager or senior management role within hospitality.
- Strong leadership skills with the ability to inspire, motivate, and develop teams.
- Excellent communication and organisational abilities.
- A proactive, hands‑on management style with strong problem‑solving skills.
- Passion for delivering exceptional customer service and memorable guest experiences.
- Experience managing budgets, labour controls, and operational performance targets.
- Ability to perform effectively in a fast‑paced hospitality environment.
- Professional presentation and a positive, approachable manner.
What We’ll Offer You:
- 4‑weekly tips
- Competitive Rate (DOE)
- Weekly pay
- Discount across all 8 RAD Hotel Group venues
- Uniform provided
- Career progression opportunities
- Birthday and length of service incentives
Operations Manager in London employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on an Operations Manager role at Dalmeny Park House Hotel!
✨Tip Number 2
Prepare for interviews by researching the hotel and its values. Familiarise yourself with their unique personality and think about how your experience aligns with their commitment to excellence. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and improved service standards in previous roles. This will demonstrate your hands-on management style and passion for exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your leadership abilities and any relevant hospitality experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how your previous roles have prepared you for this position. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving guest satisfaction scores or managing budgets effectively, we want to see how you’ve made a difference in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Dalmeny Park House Hotel and RAD Hotel Group. Familiarise yourself with their values, unique offerings, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of exceptional hospitality.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved operational efficiency. Be ready to discuss how you motivate and develop your team, as this will resonate well with their focus on quality and passion.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your proactive management style and commitment to exceptional service.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance reflects the high standards of the hotel. A polished look will convey your seriousness about the role and your understanding of the industry’s expectations.