At a Glance
- Tasks: Ensure smooth hotel operations overnight, assist guests, and maintain high service standards.
- Company: Join the RAD Hotel Group, known for outstanding hospitality and unique venues.
- Benefits: Weekly pay, tips, career progression, training, and employee discounts.
- Other info: Ideal for those seeking flexible hours and growth in the hospitality industry.
- Why this job: Be part of a dynamic team creating memorable guest experiences in a vibrant environment.
- Qualifications: Customer service skills, reliability, and ability to work night shifts required.
The predicted salary is between 12 - 14 £ per hour.
We are currently looking for a reliable, proactive, and customer-focused Night Porter to join the team at Dalmeny Park House Hotel. This hands-on role is ideal for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional guest experiences. As Night Porter, you will play a key role in ensuring the smooth running of the hotel during overnight hours, maintaining high standards of service, safety, and presentation at all times.
At RAD Hotel Group, we are passionate about creating memorable experiences through outstanding hospitality, distinctive venues, and genuine care for our guests and team members. Our award-winning collection of hotels across Scotland each has its own character while sharing the same RAD values: quality, passion, and excellence.
What You’ll Be Doing:
- Setting up wedding and event spaces for weddings, conferences, and special occasions.
- Assisting guests with late check-ins and check-outs, responding promptly to requests and enquiries.
- Carrying out regular security and safety checks throughout the hotel to ensure guest wellbeing.
- Assisting with luggage, deliveries, and maintaining a clean, organised, and welcoming environment.
- Providing bar service during the night shift in a friendly and professional manner.
- Completing night audit procedures and balancing daily financial records accurately.
- Reporting maintenance issues, incidents, or security concerns to the appropriate departments.
- Supporting other departments where required to ensure smooth overnight operations.
What We’re Looking For:
- Previous experience in a similar hospitality or hotel role is preferred.
- Strong customer service and communication skills, with a friendly and approachable manner.
- Ability to work independently, use initiative, and remain calm under pressure.
- Flexible and reliable, with availability to work night shifts, weekends, and holidays.
- Excellent attention to detail and problem-solving abilities.
- Professional presentation and a strong work ethic.
- Applicants must be 18 years of age or older.
- A valid driver’s licence and access to your own transport is desirable due to shift times.
What We'll Offer You:
- Weekly pay
- 4-weekly tips
- Career progression opportunities within RAD Hotel Group
- Ongoing training and development
- Uniform provided
- Employee discounts across all RAD Hotel Group venues
- Birthday incentives
- Length of service rewards
Night Porter in Lisburn employer: RAD Hotel Group
At RAD Hotel Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values quality, passion, and excellence. As a Night Porter at Dalmeny Park House Hotel, you will enjoy flexible hours, competitive pay, and opportunities for career progression within our award-winning collection of hotels. Our commitment to ongoing training, employee discounts, and unique birthday incentives ensures that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Lisburn
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Dalmeny Park House Hotel. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be interacting with guests regularly. Think of scenarios where you can demonstrate your friendly and approachable manner. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to showcase your problem-solving abilities. During the interview, be prepared to discuss how you've handled tricky situations in the past. This will highlight your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and serious about landing the job!
We think you need these skills to ace Night Porter in Lisburn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Highlight any relevant experience you have in hospitality, especially those late-night shifts or customer service roles that show you can handle the pressure!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your key skills across quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dalmeny Park House Hotel.
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Dalmeny Park House Hotel and RAD Hotel Group. Familiarise yourself with their values, services, and any recent news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to remain calm under pressure and how you handle difficult situations with a friendly approach.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or resolve issues quickly. The interviewers will want to see that you can maintain high standards of service while managing unexpected challenges, so be ready to share specific examples.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional standards expected at the hotel. Also, make sure to arrive on time; it shows reliability and respect for the interviewer's schedule.
