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- Tasks: Lead daily hotel operations, ensuring exceptional guest experiences and efficient service.
- Company: Join RAD Hotel Group, known for its unique venues and commitment to excellence.
- Benefits: Competitive pay, tips, discounts, uniform, and career progression opportunities.
- Other info: Dynamic environment with a focus on guest satisfaction and team development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.
What You’ll Be Doing:
- Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
- Leading, motivating, and developing departmental managers and wider hotel teams.
- Managing staffing levels, rotas, and operational costs to support business performance targets.
- Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
- Ensuring all operational procedures, brand standards, and company policies are consistently followed.
- Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
- Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
- Working closely with senior management to drive revenue, performance, and guest satisfaction.
What We’re Looking For:
- Proven experience in an Operations Manager or senior management role within hospitality.
- Strong leadership skills with the ability to inspire, motivate, and develop teams.
- Excellent communication and organisational abilities.
- A proactive, hands-on management style with strong problem-solving skills.
- Passion for delivering exceptional customer service and memorable guest experiences.
- Experience managing budgets, labour controls, and operational performance targets.
- Ability to perform effectively in a fast-paced hospitality environment.
- Professional presentation and a positive, approachable manner.
What We'll Offer You:
- 4-weekly tips
- Competitive Rate (DOE)
- Weekly pay
- Discount across all 8 RAD Hotel Group venues
- Uniform provided
- Career progression opportunities
- Birthday and length of service incentives
Hospitality Operations Leader — Guest Experience & Growth employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Leader — Guest Experience & Growth
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RAD Hotel Group. A friendly chat can open doors and give you insider info about the company culture and job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your leadership skills. Think of examples where you've motivated teams or improved guest experiences – this is your chance to shine!
✨Tip Number 3
Show your passion for hospitality! When you get the chance to speak with hiring managers, let them know how much you care about creating memorable experiences for guests. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RAD Hotel Group family.
We think you need these skills to ace Hospitality Operations Leader — Guest Experience & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your leadership abilities and any relevant hospitality experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and how you can contribute to creating memorable guest experiences at Dalmeny Park House Hotel. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your achievements! Use specific examples of how you’ve improved operations or guest satisfaction in previous roles to demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RAD Hotel Group
✨Know the Company Inside Out
Before your interview, take some time to research RAD Hotel Group and Dalmeny Park House Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or improved operations. Be ready to discuss how you motivate and develop staff, as this aligns perfectly with what they’re looking for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle guest feedback. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your proactive approach and commitment to exceptional customer service.
✨Dress the Part
First impressions matter, especially in hospitality. Make sure to dress professionally and present yourself well. A polished appearance reflects your understanding of the industry’s standards and shows that you take the opportunity seriously.