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- Tasks: Lead daily operations and ensure exceptional guest experiences at Dalmeny Park House Hotel.
- Company: Join RAD Hotel Group, known for its unique venues and commitment to excellence.
- Benefits: Competitive salary, weekly pay, tips, discounts, and career progression opportunities.
- Why this job: Make a real impact in hospitality while leading a passionate team.
- Qualifications: Experience in hotel operations and strong communication skills required.
- Other info: Enjoy birthday incentives and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.
What You’ll Be Doing:
- Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
- Leading, developing, and motivating the hotel management team.
- Managing rotas, staffing levels, and ensuring cost controls are met.
- Monitoring and acting on customer feedback to maintain exceptional service standards.
- Ensuring operational procedures and company standards are consistently followed.
- Ensuring compliance with health, safety, and company policies across all hotel operations.
What We’re Looking For:
- Proven experience managing operations in a hotel or similar quality venue.
- Strong communication skills with a professional and clear approach.
- Motivated and results-driven, with the ability to inspire and lead a team.
- A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
- Experience in managing costs and achieving business objectives in hospitality.
What We’ll Offer You:
- 4-weekly tips
- Competitive salary (dependent on experience)
- Weekly pay
- Discount across all 8 RAD Hotel Group venues
- Uniform provided
- Career progression opportunities
- Birthday and length of service incentives
Operations Manager in Glasgow employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dalmeny Park House Hotel and RAD Hotel Group. Understand their values and what makes them tick. This way, you can tailor your responses to show how you align with their commitment to quality and exceptional guest experiences.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved operational efficiency in previous roles. Highlighting your results-driven approach will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RAD family and contributing to their mission of creating memorable experiences.
We think you need these skills to ace Operations Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your previous hotel management experience and any achievements that showcase your ability to lead teams and improve guest experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your values align with ours at RAD Hotel Group. Share specific examples of how you've successfully managed operations in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects your professional and clear approach. Use concise language and ensure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Dalmeny Park House Hotel!
How to prepare for a job interview at RAD Hotel Group
✨Know the Company Inside Out
Before your interview, take some time to research RAD Hotel Group and Dalmeny Park House Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed your team. Think about specific challenges you faced and how you overcame them, as this will demonstrate your capability to inspire others.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service and how you handle feedback. Be ready to discuss situations where you've turned negative experiences into positive ones. Highlight your strong customer service orientation and your ability to resolve issues swiftly, as this is crucial for the role.
✨Understand Operational Efficiency
Familiarise yourself with key operational metrics and cost control measures relevant to hotel management. Be prepared to discuss how you've managed staffing levels and ensured compliance with health and safety standards in previous roles. This will show that you have the practical knowledge needed to excel in the position.
