At a Glance
- Tasks: Lead hotel operations and ensure exceptional guest experiences every day.
- Company: Join the RAD Hotel Group, known for its unique venues and commitment to excellence.
- Benefits: Weekly pay, paid overtime, staff meals, and discounts across all venues.
- Other info: Flexible shifts with opportunities for ongoing training and career progression.
- Why this job: Be a key player in creating memorable experiences for guests and colleagues.
- Qualifications: Previous management experience in hospitality and exceptional customer service skills.
The predicted salary is between 25290 - 30910 £ per year.
- Duty Manager
- Hetland Hall Hotel
- Full Time
We are looking for a Duty Manager to join our team at Hetland Hall Hotel.
In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues.
Working across all departments, you will provide leadership and support wherever needed to maintain high standards throughout the hotel and report directly to the Operations Manager.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence.
Our award-winning collection of hotels across Scotland each has its own unique personality, while all sharing the same RAD values of quality, passion, and genuine care for both our guests and our people.
What You’ll Be Doing?
- Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
- Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
- Lead and support the team on shift, fostering clear communication and high performance.
- Maintain hotel standards through regular checks on cleanliness, presentation, and service.
- Manage financial duties including cash handling and basic reporting.
- Ensure compliance with all licensing, health & safety, and hotel policies.
What We’re Looking For?
- Previous supervisory or management experience within a hotel or hospitality environment. Conference and banqueting experience would be beneficial.
- Exceptional customer service skills with a genuine desire to exceed guest expectations.
- A keen eye for detail and strong organisational skills.
- The ability to multitask, problem-solve effectively, and make informed decisions under pressure.
- Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
- A positive attitude, professional appearance, and a diplomatic approach.
- A flexible approach to working hours, with the ability to work varied shifts, including evenings, weekends and holidays.
What We’ll Offer You?
- Weekly pay
- Paid overtime
- 4-weekly tips
- Staff uniform provided
- Staff meal on duty
- Discount across all RAD Hotel Group venues
- Ongoing training and development
- Career progression opportunities
- Birthday incentive
- Length of service incentive
- #J-18808-Ljbffr
Duty Manager: Lead Hotel Ops & Guest Experience employer: RAD Hotel Group
Hetland Hall Hotel, as part of the RAD Hotel Group, offers a vibrant work culture where every team member plays a crucial role in creating exceptional guest experiences. With a focus on employee growth and development, we provide ongoing training and opportunities for advancement within the hospitality sector, all set in the picturesque surroundings of our country house hotel. Join us for a rewarding career where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager: Lead Hotel Ops & Guest Experience
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAD Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAD Hotel Group
Don't be shy about reaching out to RAD Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager: Lead Hotel Ops & Guest Experience
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAD Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAD Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
