At a Glance
- Tasks: Oversee hotel operations, ensuring exceptional service and team support.
- Company: Join the award-winning RAD Hotel Group known for its unique venues.
- Benefits: Weekly pay, paid overtime, staff meals, and discounts across venues.
- Other info: Flexible shifts with great career progression opportunities.
- Why this job: Lead a dynamic team and create memorable experiences for guests.
- Qualifications: Previous supervisory experience in hospitality and outstanding customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
- Duty Manager
- Seamill Hydro Hotel
- Full Time
We are looking for a Duty Manager to join our team at Seamill Hydro Hotel.
In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues.
Working across all departments, you will provide leadership and support wherever needed to maintain the highest standards throughout the hotel, reporting directly to the Operations Manager.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence.
Our award-winning collection of hotels across Scotland each has its own unique personality, while all sharing the same RAD values of quality, passion, and genuine care for both our guests and our people.
What You'll Be Doing
- Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
- Act as the primary point of contact for guests, handling enquiries and resolving issues with professionalism.
- Lead, motivate, and support the team during your shift, promoting excellent communication and service.
- Carry out regular checks to ensure exceptional standards of cleanliness, presentation, and guest experience.
- Manage financial responsibilities including cash handling, banking, and basic reporting.
- Ensure compliance with licensing laws, health & safety regulations, and hotel policies.
- Support all operational departments, including Food & Beverage, Reception, Housekeeping, and Events, as required.
What We're Looking For
- Previous supervisory or management experience within a hotel or hospitality environment, with conference and banqueting experience preferred.
- Outstanding customer service skills with a genuine passion for exceeding guest expectations.
- Excellent organisational skills and strong attention to detail.
- The ability to multitask, remain calm under pressure, and make confident decisions.
- Strong communication and leadership skills with the ability to build positive relationships across all departments.
- A professional, positive, and proactive approach to work.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
What We'll Offer You
- Weekly pay
- Paid overtime
- 4-weekly tips
- Staff uniform provided
- Staff meal on duty
- Discounts across all RAD Hotel Group venues
- Ongoing training and development
- Career progression opportunities within the award-winning RAD Hotel Group
- Birthday incentive
- Length of service awards
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAD Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAD Hotel Group
Don't be shy about reaching out to RAD Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAD Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAD Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
