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- Tasks: Provide excellent customer service and ensure smooth hotel operations during night shifts.
- Company: Join the award-winning, family-owned RAD Hotel Group at Hetland Hall Hotel.
- Benefits: Weekly pay, tips, career progression, training, and discounts across venues.
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in hospitality, strong customer service skills, and a proactive approach.
- Other info: Flexible night shifts with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
We are looking for a Night Porter to join the team at Hetland Hall Hotel. This is a hands-on role, ideal for someone who enjoys working in a varied and dynamic environment. You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests. You will also be involved with general portering duties setting function spaces for the following day's business.
Part of the award-winning, family-owned RAD Hotel Group, Hetland Hall Hotel is a beautiful country house hotel located in the heart of Dumfries and Galloway. We are passionate about providing our guests with unforgettable experiences and are looking for an enthusiastic Night Porter to join our established team.
What you'll be doing?
- Bar service to guests during the night, ensuring a welcoming and friendly environment.
- Wedding and event setups in function rooms for weddings, conferences, and other events.
- Responding to guest requests, check-in/check-out of late arrivals, and ensuring all needs are met promptly and professionally.
- Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms.
- Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized.
- Completing required night audit duties, including balancing the financial records for the day.
- Reporting any maintenance issues or security concerns to the relevant departments.
What we're looking for?
- Experience in a similar role, ideally within the hotel or hospitality industry.
- Strong customer service skills, with the ability to interact positively with guests.
- Ability to work independently and take initiative.
- Flexibility to work night shifts, weekends, and holidays as required.
- Excellent attention to detail and a proactive approach to solving problems.
- A professional and friendly demeanour, with a strong work ethic.
- Must be over 18 years old.
What we'll offer you?
- 4-weekly tips
- Weekly pay
- Career progression opportunities
- Training and development
- Uniform provided
- Discount across all RAD Hotel Group venues
- Birthday Incentive
- Length of Service Incentive
Night Porter in Dumfries employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Dumfries
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hetland Hall Hotel. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a guest. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up in smart attire can set a positive tone. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It makes it easier for us to connect with you and get the ball rolling on your journey to becoming a Night Porter.
We think you need these skills to ace Night Porter in Dumfries
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re excited about the Night Porter role and what makes you a great fit for our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles have prepared you for this hands-on position at Hetland Hall Hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. We can’t wait to hear from you!
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Hetland Hall Hotel. Familiarise yourself with its history, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you can create a welcoming atmosphere during the night shift.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you handle unexpected situations. Whether it’s a guest request or a maintenance issue, showing that you can think on your feet and resolve problems efficiently will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This shows your enthusiasm and helps you gauge if the role is right for you.
