At a Glance
- Tasks: Manage hotel bookings and create memorable guest experiences.
- Company: Join the award-winning RAD Hotel Group, a family-owned business in Scotland.
- Benefits: Weekly pay, birthday incentives, exclusive discounts, and career progression.
- Other info: Flexible shifts available to fit your lifestyle and commitments.
- Why this job: Be part of a dynamic team that values great service and personal growth.
- Qualifications: Strong communication skills and a positive attitude; hospitality experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
- Reservations Assistant
- RAD Hotel Group
- Full-Time
Are you passionate about delivering exceptional customer service and creating memorable experiences from the very first point of contact?
The RAD Hotel Group is a multi-award-winning, family-owned group of hotels across Scotland.
With 10 hotels across the West of Scotland and continued growth across the business, we’re looking for a friendly, professional and motivated Reservations Assistant to join our Head Office team in Cumnock.
This is a fantastic opportunity to become part of a growing hospitality business where great service, teamwork and career development are at the heart of what we do.
Our Reservations team operates 7 days a week, with a variety of shift patterns available to suit different lifestyles and commitments.
What You'll Be Doing
- Managing hotel bookings and reservations from initial enquiry through to confirmation.
- Using excellent communication and sales skills to maximise room sales and additional revenue opportunities.
- Providing hotels and colleagues with accurate and relevant guest information to ensure a seamless customer journey.
- Ensuring all bookings are recorded accurately and efficiently.
- Handling guest enquiries professionally and confidently by telephone and other communication channels.
- Supporting the wider team with general administration and ensuring our reservations process remains accurate, efficient and effective.
- Building positive relationships with guests, potential guests and colleagues across the group.
What We're Looking For
- Excellent verbal and written communication skills.
- A professional approach with strong attention to detail.
- Confidence and enthusiasm when it comes to sales and identifying opportunities.
- A warm and engaging telephone manner.
- Exceptional customer service skills.
- The ability to work effectively as part of a busy team.
- A positive, proactive attitude and a desire to learn and develop.
- Hospitality or reservations experience would be advantageous, but is not essential.
What We'll Offer You
- Birthday incentive.
- Weekly Pay.
- Exclusive discounts across all RAD Hotel Group venues.
- Length of service incentive.
- Career progression opportunities within a growing hotel group.
- Training and development to help you reach your potential.
- The opportunity to be part of an ambitious, award-winning hospitality group where your contribution really makes a difference.
- #J-18808-Ljbffr
Reservations Assistant in Cumnock employer: RAD Hotel Group
RAD Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the picturesque Troon, Scotland, our Spa Manager role not only provides a competitive salary but also the chance to lead a dedicated team in delivering outstanding guest experiences, all while enjoying the unique benefits of working in a luxury wellness environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Assistant in Cumnock
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAD Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAD Hotel Group
Don't be shy about reaching out to RAD Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Assistant in Cumnock
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAD Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAD Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
