At a Glance
- Tasks: Manage event bookings and build strong customer relationships across our venues.
- Company: Join the dynamic RAD Hotel Group, a family-owned hotel group in Scotland.
- Benefits: Competitive pay, weekly earnings, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be part of exciting events and make lasting memories for customers.
- Qualifications: Experience in sales or hospitality, excellent communication skills, and a full driving licence.
The predicted salary is between 35550 - 43450 £ per year.
- Group Sales & Events Co-ordinator
- RAD Hotel Group
We’re looking for an enthusiastic and driven Group Sales & Events Co-ordinator to join our sales team at RAD Hotel Group.
Based at our Head Office in Cumnock, this is a varied role supporting our hotels and venues across the West of Scotland.
You’ll play an important role in converting event enquiries into confirmed bookings, building strong customer relationships and identifying opportunities to maximise sales across the RAD Hotel Group.
The role will involve regular travel to our venues, as well as occasional evening and weekend work, so a full driving licence is essential.
What You’ll Be Doing
- Manage event enquiries, bookings and reservations from initial enquiry through to confirmation.
- Respond to both inbound and outbound calls, building strong relationships with new and existing customers.
- Arrange and conduct sales meetings and venue show rounds with wedding couples, event organisers and prospective clients.
- Attend internal and external sales events to promote individual venues and the wider RAD Hotel Group.
- Provide a warm, professional and engaging experience throughout the customer journey.
- Identify opportunities to maximise sales and generate additional revenue across our hotels, restaurants and event services.
- Work closely with our hotel teams to ensure enquiries and bookings are managed smoothly from enquiry through to event.
- Maintain accurate records and ensure all customer enquiries and bookings are followed up promptly.
What We’re Looking For
- Previous experience in sales, events, hospitality or a customer-focused role is preferred.
- A confident, personable and professional approach with excellent communication skills.
- A genuine interest in sales and a proactive approach to identifying opportunities.
- Excellent attention to detail and the ability to manage multiple enquiries and bookings effectively.
- A warm and professional telephone manner.
- Confidence building strong relationships with customers and colleagues.
- Highly organised, with the ability to work in a busy and varied environment.
- Flexible and comfortable working evenings and weekends when required.
- Professionally presented and confident when representing the RAD Hotel Group.
- Full driving licence, as travel between our venues will be required.
What We’ll Offer You
- Competitive rate of pay.
- Weekly pay.
- Monthly sales incentive.
- Discounts across all RAD Hotel Group venues.
- Birthday incentive.
- Length of Service incentive.
- Ongoing training and development opportunities.
- The opportunity to develop your career within a growing, family-owned hotel group.
- #J-18808-Ljbffr
Group Sales & Events Co-ordinator in Cumnock employer: RAD Hotel Group
Hetland Hall Hotel, as part of the RAD Hotel Group, offers a vibrant work culture where every team member plays a crucial role in creating exceptional guest experiences. With a focus on employee growth and development, we provide ongoing training and opportunities for advancement within the hospitality sector, all set in the picturesque surroundings of our country house hotel. Join us for a rewarding career where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Group Sales & Events Co-ordinator in Cumnock
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RAD Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RAD Hotel Group
Don't be shy about reaching out to RAD Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Sales & Events Co-ordinator in Cumnock
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RAD Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RAD Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
