At a Glance
- Tasks: Support daily hotel operations and lead a passionate team to deliver exceptional guest experiences.
- Company: Join RAD Hotel Group, a leader in hospitality with nearly 20 years of excellence.
- Benefits: Competitive pay, weekly tips, career growth, staff meals, and discounts across venues.
- Other info: Enjoy a supportive environment with opportunities for ongoing training and rewards for service.
- Why this job: Be part of a dynamic team that values your input and fosters professional development.
- Qualifications: Previous supervisory experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
We're looking for an Assistant Operations Manager to support the effective day-to-day operation of the Royal Hotel, ensuring exceptional service is delivered to every guest while providing strong leadership and support to our team. At RAD Hotel Group, we are passionate about delivering exceptional hospitality. Our award-winning venues have been providing outstanding dining experiences, stylish accommodation, luxury wedding venues, and memorable events for nearly 20 years. Joining our team means becoming part of a supportive and ambitious company committed to excellence.
What You'll Be Doing:
- Supporting the Operations Manager in the smooth and efficient running of the hotel.
- Leading, motivating, and developing team members to deliver outstanding guest experiences.
- Managing guest enquiries, feedback, and complaints professionally and effectively.
- Working closely with all departments to ensure excellent communication and seamless service delivery.
- Assisting with staff training, coaching, and performance development.
- Monitoring operational standards and identifying opportunities to improve efficiency and guest satisfaction.
- Ensuring compliance with health and safety regulations, company policies, and hotel procedures.
- Acting as a duty manager and providing hands-on leadership across the hotel.
What You'll Need:
- Previous supervisory or management experience within the hospitality industry.
- Experience in hotel operations, Food & Beverage, or Conference & Banqueting is highly desirable.
- Excellent communication and interpersonal skills.
- Strong customer service focus with the ability to resolve issues quickly and professionally.
- Proven ability to multitask and perform effectively in a fast-paced environment.
- Leadership qualities with the ability to inspire and motivate a team.
- A positive, proactive attitude and a flexible approach to work.
- Strong organisational skills and attention to detail.
What We’ll Offer You:
- Competitive Rate (DOE)
- Weekly pay and 4 Weekly Tips
- Career progression opportunities
- Ongoing training and development
- Staff meals whilst on duty
- Uniform provided
- Employee discounts across all RAD venues
- Birthday incentive
- Length of service rewards
Assistant Operations Manager in Cumnock employer: RAD Hotel Group
At RAD Hotel Group, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As an Assistant Operations Manager at the Royal Hotel, you will benefit from competitive pay, ongoing training, and numerous career progression opportunities, all while being part of a dedicated team that is passionate about delivering exceptional hospitality experiences. Our commitment to excellence and supportive environment makes us an outstanding employer for those seeking a rewarding career in the hospitality industry.
