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- Tasks: Provide excellent customer service and ensure smooth hotel operations during night shifts.
- Company: Join the award-winning RAD Hotel Group known for exceptional hospitality.
- Benefits: Weekly pay, tips, career progression, training, and discounts across venues.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hospitality, strong customer service skills, and a proactive approach.
- Other info: Flexible night shifts with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
We are looking for a Night Porter to join the team at Brig o' Doon House Hotel. This is a hands-on role, ideal for someone who enjoys working in a varied and dynamic environment. You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests. You will also be involved with general portering duties setting function spaces for the following day’s business.
At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels across Scotland each has its own unique personality but all share the same RAD values: quality, passion, and genuine care for our guests and people.
What You'll Be Doing:
- Bar service to guests during the night, ensuring a welcoming and friendly environment.
- Wedding and event setups in function rooms for weddings, conferences, and other events.
- Responding to guest requests, check-in/check-out of late arrivals, and ensuring all needs are met promptly and professionally.
- Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms.
- Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized.
- Completing required night audit duties, including balancing the financial records for the day.
- Reporting any maintenance issues or security concerns to the relevant departments.
What We're Looking For:
- Experience in a similar role, ideally within the hotel or hospitality industry.
- Strong customer service skills, with the ability to interact positively with guests.
- Ability to work independently and take initiative.
- Flexibility to work night shifts, weekends, and holidays as required.
- Excellent attention to detail and a proactive approach to solving problems.
- A professional and friendly demeanour, with a strong work ethic.
- Must be over 18 years old.
What We'll Offer You:
- 4-weekly tips
- Weekly pay
- Career progression opportunities
- Training and development
- Uniform provided
- Discount across all RAD Hotel Group venues
- Birthday Incentive
- Length of Service Incentive
Night Porter in Ayr employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Ayr
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show up in person! If you’re nearby, pop into Brig o' Doon House Hotel and ask to speak with the manager. A friendly face can make a lasting impression and show your genuine interest in the position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and hotel operations. We want you to shine, so think about how you’d handle guest requests or maintain safety during the night shift.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at RAD Hotel Group right there.
We think you need these skills to ace Night Porter in Ayr
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how your past roles relate to the Night Porter position, so don’t be shy about connecting the dots!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at Brig o' Doon House Hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Brig o' Doon House Hotel. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their commitment to exceptional hospitality.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle requests and resolve issues promptly, as this will demonstrate your readiness for the role.
✨Emphasise Your Flexibility and Independence
This role requires someone who can work independently during night shifts. Be ready to discuss your experience working alone and how you manage your time effectively. Mention any previous roles where you had to take initiative or solve problems without direct supervision.
✨Dress the Part and Be Professional
Even though it's a night shift position, first impressions matter. Dress smartly for your interview to convey professionalism. A friendly demeanour will also go a long way, so remember to smile and engage positively with your interviewer, reflecting the welcoming environment they strive to create.