At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join the award-winning RAD Hotel Group at Brig o' Doon House Hotel.
- Benefits: Weekly pay, paid overtime, tips, and discounts across venues.
- Other info: Flexible hours and ongoing training to help you shine.
- Why this job: Work in a stunning location with opportunities for career growth.
- Qualifications: Experience in hotel management and excellent customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Duty Manager to join our team at Brig o' Doon House Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.
Join the award-winning RAD Hotel Group at Brig o’ Doon House Hotel, a renowned destination for weddings, events, and hospitality. Enjoy breathtaking views of the River Doon, Burns Monument, and the historic Brig o’ Doon itself, the iconic setting for the dramatic climax of Robert Burns' famous poem, Tam o' Shanter.
What You’ll Be Doing:
- Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
- Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
- Lead and support the team on shift, fostering clear communication and high performance.
- Maintain hotel standards through regular checks on cleanliness, presentation, and service.
- Manage financial duties including cash handling and basic reporting.
- Ensure compliance with all licensing, health & safety, and hotel policies.
What We’re Looking For:
- Proven experience in a supervisory or management role within a hotel or F&B environment, with conference and banqueting experience preferred.
- Exceptional customer service skills with a genuine desire to exceed guest expectations.
- A keen eye for detail and strong organisational skills.
- The ability to multitask, problem-solve effectively, and make informed decisions under pressure.
- Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
- A positive attitude, professional appearance, and a diplomatic approach.
- Flexibility with hours is essential, as you’ll be required to work varied shifts, including weekends and holidays.
What We’ll Offer You:
- Weekly pay.
- Paid overtime.
- 4-weekly tips.
- Staff uniform provided.
- Discount across all RAD Hotel Group venues.
- Ongoing training and development.
- Career progression opportunities.
- Birthday incentive.
- Length of service incentive.
Duty Manager in Ayr employer: RAD Hotel Group
RAD Hotel Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the picturesque Troon, Scotland, our Spa Manager role not only provides a competitive salary but also the chance to lead a dedicated team in delivering outstanding guest experiences, all while enjoying the unique benefits of working in a luxury wellness environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Ayr
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Brig o' Doon House Hotel's unique features and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at industry events. They can give you insider tips about the role and the company culture, which can really help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to hotel management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RAD Hotel Group family. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Duty Manager in Ayr
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your supervisory experience and any relevant skills that match what we’re looking for, like customer service and multitasking. This shows us you’re serious about the position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Brig o' Doon House Hotel. Share specific examples of how you've exceeded guest expectations or led a team effectively in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep everything organised!
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Brig o' Doon House Hotel. Familiarise yourself with its history, services, and unique features. This will not only show your genuine interest in the role but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully resolved conflicts or improved team performance. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle difficult guest situations. Prepare a few scenarios from your past experience where you turned a negative situation into a positive one. This will highlight your exceptional customer service skills and problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a couple of thoughtful questions ready. Ask about the hotel’s approach to staff development or how they maintain high standards across departments. This shows your enthusiasm for the role and your commitment to contributing positively to the team.
