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- Tasks: Oversee hotel operations, ensuring exceptional service and high standards across all departments.
- Company: Join the award-winning RAD Hotel Group at the stunning Brig o’ Doon House Hotel.
- Benefits: Enjoy weekly pay, paid overtime, tips, and discounts across all venues.
- Other info: Flexible hours required, including weekends and holidays, for a dynamic work experience.
- Why this job: Be part of a historic hotel with breathtaking views and a vibrant team atmosphere.
- Qualifications: Experience in hotel management, excellent customer service, and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Duty Manager to join our team at Brig o' Doon House Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.
What You’ll Be Doing:
- Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
- Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
- Lead and support the team on shift, fostering clear communication and high performance.
- Maintain hotel standards through regular checks on cleanliness, presentation, and service.
- Manage financial duties including cash handling and basic reporting.
- Ensure compliance with all licensing, health & safety, and hotel policies.
What We’re Looking For:
- Proven experience in a supervisory or management role within a hotel or F&B environment, with conference and banqueting experience preferred.
- Exceptional customer service skills with a genuine desire to exceed guest expectations.
- A keen eye for detail and strong organisational skills.
- The ability to multitask, problem-solve effectively, and make informed decisions under pressure.
- Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
- A positive attitude, professional appearance, and a diplomatic approach.
- Flexibility with hours is essential, as you’ll be required to work varied shifts, including weekends and holidays.
What We’ll Offer You:
- Weekly pay
- Paid overtime
- 4-weekly tips
- Staff uniform provided
- Discount across all RAD Hotel Group venues
Duty Manager in Alloway employer: RAD Hotel Group
Contact Detail:
RAD Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Alloway
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Brig o' Doon House Hotel's unique features and services. This way, when you chat with the team or guests, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experience where you've handled guest complaints or led a team. This will show that you're ready to tackle the challenges of being a Duty Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the RAD Hotel Group family.
We think you need these skills to ace Duty Manager in Alloway
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight any supervisory or management experience in hotels or F&B environments, as this is what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your exceptional customer service skills and your passion for hospitality. Let us know why you want to join our team at Brig o’ Doon House Hotel.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and well-structured. We want to see how you can build rapport with guests and colleagues right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at RAD Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Brig o' Doon House Hotel. Familiarise yourself with its history, services, and unique features. This will not only impress the interviewers but also help you understand how you can contribute to maintaining the hotel's high standards.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully motivated a team or resolved conflicts. This will demonstrate your ability to foster clear communication and high performance.
✨Prepare for Customer Service Scenarios
Expect questions about handling guest inquiries and resolving issues. Prepare some scenarios from your past experience where you went above and beyond for a guest. This will highlight your exceptional customer service skills and genuine desire to exceed expectations.
✨Demonstrate Your Problem-Solving Skills
In a fast-paced hotel environment, being able to multitask and make informed decisions under pressure is crucial. Think of examples where you've successfully navigated challenges in previous roles. This will show that you're ready to handle the dynamic nature of the Duty Manager position.