At a Glance
- Tasks: Support and enhance a complex Zapier estate, diagnosing issues and improving workflows.
- Company: Join a global design and tech company transforming digital experiences.
- Benefits: Flexible remote work, competitive pay, and the chance to make a real impact.
- Other info: Opportunity for professional growth in a fast-paced environment.
- Why this job: Be part of a dynamic team solving real-world automation challenges.
- Qualifications: Experience with complex Zapier setups and a methodical approach to problem-solving.
Location: Remote - UK
Engagement type: Contract, part-time — 2 days/week - 8 weeks maximum/16 days total
Seniority: Senior / specialist-level (hands-on, not team-lead)
About the company
Our client is a global design and technology company delivering a multi-phase digital transformation programme for one of its own clients, and is bringing in a Zapier specialist for delivery capacity. The end client is a UK-based group running multiple consumer-facing brands, with a live Zapier estate that handles their recruitment and application workflows end to end.
About the role
This is a hands-on support engagement on a live, production Zapier estate — roughly 30 Zaps built over time by a previous developer, running daily with real applicant data flowing through it continuously. The estate is complex: paths, loops, sub-Zaps, webhooks, Zapier Tables, and Code by Zapier steps calling external APIs directly, connected to Jotform Enterprise, a CRM (GoHighLevel), a case-management system via REST API, Outlook, SQL Server, and Bitly. Documentation is limited, so part of the job is leaving the estate better understood than you found it — not just closing tickets.
What you'll do:
- Work an open ticket backlog of reported faults and support requests, prioritized with the team
- Diagnose issues to root cause using Zap history, run data, and connected systems' APIs — not trial and error against production
- Fix, verify, and validate: every closure needs a demonstrated end-to-end test plus a short written note of cause, fix, and evidence
- Recover missed or unprocessed data where a fault caused it (replays, resubmissions, backfills), in coordination with the team
- Respond to new issues raised during the engagement window and take on small enhancement requests as capacity allows
- Make sure error notifications and auto-pause alerts on critical Zaps reach a monitored mailbox
- Flag — and where agreed, fix — fragile patterns encountered while working tickets (hard-coded credentials, silent failure paths, missing error handling)
- Deliver a concise runbook by the end of the engagement: what each critical Zap does, its dependencies, known failure modes, and the recovery procedures used
- Run a handover session in the final week
What we look for:
- Real experience running complex, multi-app Zapier estates in production — Code by Zapier, webhooks, sub-Zaps, Zapier Tables, and direct REST API work
- A methodical diagnostic approach: establishing root cause with evidence before touching a live system, not experimenting on production
- Comfortable with disciplined change control — small, verified, single-field changes over broad refactors
- Experience with any of Jotform Enterprise, GoHighLevel, or Microsoft 365 is a plus
- Zapier Certified Expert status is welcome but not required
Signals we love:
- You've done rescue or stabilization work on someone else's automation estate before, not just built your own from scratch
- You default to writing things down — the kind of person who'd write the runbook even if nobody asked
- You're comfortable working carefully around sensitive data (this estate touches applicants' personal data, including safeguarding-related information) and won't cut corners on data handling
This role might not be for you if:
- You'd rather rebuild than diagnose and fix in place
- You're not comfortable working to someone else's process and reporting cadence (daily written update, single point of contact, blockers raised immediately)
Logistics:
- Delivered white-label; contracted through and managed by our client, not the end client directly
- Daily written update required: tickets progressed, evidence, blockers, next steps
- Compensation: day rate, to be discussed
- All access via named accounts under NDA; credentials encountered in the estate can't be reused or stored elsewhere
Zapier Support employer: Rad Hires
Rad Hires is an exceptional employer that values high-performing talent and fosters a culture of ownership and accountability. As a Zapier Support Specialist, you'll have the opportunity to work on complex automation estates while contributing to meaningful projects for a UK-based client. With a focus on professional growth and a supportive remote work environment, Rad Hires ensures that you not only enhance your skills but also leave a lasting impact on the systems you manage.
StudySmarter Expert Advice🤫
We think this is how you could land Zapier Support
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Rad Hires and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Rad Hires and let us see your personality shine through!
We think you need these skills to ace Zapier Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Rad Hires.
Get Familiar with Our Brand:Before applying, take some time to learn about Rad Hires and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Rad Hires
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Rad Hires.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Rad Hires will surely appreciate.
