At a Glance
- Tasks: Support and enhance a complex Zapier estate, diagnosing issues and improving workflows.
- Company: Join a global design and tech company transforming digital experiences.
- Benefits: Flexible remote work, competitive day rate, and valuable hands-on experience.
- Other info: Opportunity to leave a lasting legacy with comprehensive documentation.
- Why this job: Make a real impact by optimising automation for a major client.
- Qualifications: Experience with complex Zapier setups and a methodical approach to problem-solving.
Location: Remote - UK
Engagement type: Contract, part-time — 2 days/week - 8 weeks maximum/16 days total
Seniority: Senior / specialist-level (hands-on, not team-lead)
About the company
Our client is a global design and technology company delivering a multi-phase digital transformation programme for one of its own clients, and is bringing in a Zapier specialist for delivery capacity. The end client is a UK-based group running multiple consumer-facing brands, with a live Zapier estate that handles their recruitment and application workflows end to end.
About the role
This is a hands-on support engagement on a live, production Zapier estate — roughly 30 Zaps built over time by a previous developer, running daily with real applicant data flowing through it continuously. The estate is complex: paths, loops, sub-Zaps, webhooks, Zapier Tables, and Code by Zapier steps calling external APIs directly, connected to Jotform Enterprise, a CRM (GoHighLevel), a case-management system via REST API, Outlook, SQL Server, and Bitly. Documentation is limited, so part of the job is leaving the estate better understood than you found it — not just closing tickets.
What you'll do
- Work an open ticket backlog of reported faults and support requests, prioritized with the team
- Diagnose issues to root cause using Zap history, run data, and connected systems' APIs — not trial and error against production
- Fix, verify, and validate: every closure needs a demonstrated end-to-end test plus a short written note of cause, fix, and evidence
- Recover missed or unprocessed data where a fault caused it (replays, resubmissions, backfills), in coordination with the team
- Respond to new issues raised during the engagement window and take on small enhancement requests as capacity allows
- Make sure error notifications and auto-pause alerts on critical Zaps reach a monitored mailbox
- Flag — and where agreed, fix — fragile patterns encountered while working tickets (hard-coded credentials, silent failure paths, missing error handling)
- Deliver a concise runbook by the end of the engagement: what each critical Zap does, its dependencies, known failure modes, and the recovery procedures used
- Run a handover session in the final week
What we look for
- Real experience running complex, multi-app Zapier estates in production — Code by Zapier, webhooks, sub-Zaps, Zapier Tables, and direct REST API work
- A methodical diagnostic approach: establishing root cause with evidence before touching a live system, not experimenting on production
- Comfortable with disciplined change control — small, verified, single-field changes over broad refactors
- Experience with any of Jotform Enterprise, GoHighLevel, or Microsoft 365 is a plus
- Zapier Certified Expert status is welcome but not required
Signals we love
- You've done rescue or stabilization work on someone else's automation estate before, not just built your own from scratch
- You default to writing things down — the kind of person who'd write the runbook even if nobody asked
- You're comfortable working carefully around sensitive data (this estate touches applicants' personal data, including safeguarding-related information) and won't cut corners on data handling
This role might not be for you if
- You'd rather rebuild than diagnose and fix in place
- You're not comfortable working to someone else's process and reporting cadence (daily written update, single point of contact, blockers raised immediately)
Logistics
- Delivered white-label; contracted through and managed by our client, not the end client directly
- Daily written update required: tickets progressed, evidence, blockers, next steps
- Compensation: day rate, to be discussed
- All access via named accounts under NDA; credentials encountered in the estate can't be reused or stored elsewhere
Remote Zapier Support in Derby employer: Rad Hires
Rad Hires is an exceptional employer that values high-performing talent and fosters a culture of ownership and accountability. As a Zapier Support Specialist, you'll have the opportunity to work on complex automation estates while contributing to meaningful projects for a UK-based client. With a focus on professional growth and a supportive remote work environment, Rad Hires ensures that you not only enhance your skills but also leave a lasting impact on the systems you manage.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Zapier Support in Derby
✨Join Local Coding Meetups
Get involved in local coding meetups or tech events. These gatherings are perfect for networking with other software engineers, showcasing your skills, and even getting a chance to meet potential employers face-to-face. Plus, it's a great way to learn about part-time opportunities that might not be widely advertised.
✨Contribute to Open Source Projects
Dive into some open-source projects on platforms like GitHub. This not only enhances your coding skills but also builds a solid portfolio that shows potential employers your real-world experience. Open-source contributions can lead directly to job offers since many companies scout talent in the community.
✨Utilise University Career Services
If you're in or near university, make the most of those career services! They often have connections with local tech companies looking for part-time developers and can provide valuable resources for finding job leads or prep for interviews.
✨Showcase Your Work
Build a personal website or portfolio that highlights your projects, skills, and any relevant experience. It’s a fantastic way to stand out and we encourage you to link to it in your applications. Don't forget: you can easily apply for part-time roles through our website at Rad Hires—just remember to include that link!
We think you need these skills to ace Remote Zapier Support in Derby
Some tips for your application 🫡
Highlight Your Coding Skills:Make sure to prominently feature your coding skills in your CV. List the programming languages and technologies you're comfortable with, as well as any relevant projects you've worked on. Don’t forget to link to your GitHub profile or any other coding platform where you showcase your work – it's a great way for us at Rad Hires to see your skills in action!
Show Off Your Problem-Solving Skills:As a part-time software developer, problem-solving is key. In your application, try to include examples of how you've tackled tough coding challenges or bugs. If you can quantify your achievements, even better! This not only shows your technical prowess but also your ability to think critically and creatively.
Tailor Your CV for Part-Time Work:For a part-time role, it’s essential to show that you’re flexible and can manage your time well. Within your CV, highlight any previous experience balancing multiple commitments or projects. It’ll reassure us that you can juggle responsibilities without compromising on quality.
Craft Your Cover Letter with Passion:Your cover letter is your chance to show us your enthusiasm for software development. Share why you're excited about joining Rad Hires specifically, and what you hope to gain from this part-time role. Your motivation and eagerness to learn can really set you apart from the crowd!
How to prepare for a job interview at Rad Hires
✨Show Off Your Code
Make sure to prepare a few coding samples or projects to share during your interview for the part-time software engineering position at Rad Hires. Potential employers love to see tangible evidence of your skills, so having a well-organised GitHub profile or portfolio can really make you stand out.
✨Brush Up on Problem Solving
Expect a few technical questions or coding challenges that assess your problem-solving abilities. Companies like Rad Hires often want to see how you think through a problem, so practise common algorithms and data structures to showcase your thought process and technical know-how.
✨Know Your Tools
Familiarise yourself with the specific programming languages and tools relevant to the role. If the job listing mentions languages like Python or JavaScript, make sure you can discuss your experience with them confidently. Knowing frameworks and libraries they use can give you an edge.
✨Highlight Your Flexibility
Since this is a part-time position, be ready to discuss how you can manage your time effectively and fit the role around your other commitments. Being able to demonstrate your adaptability and proactivity shows that you can balance work, study, or other responsibilities without dropping the ball for Rad Hires.
