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- Tasks: Deliver exceptional spa treatments and lead a supportive team in a vibrant environment.
- Company: Join RACV Torquay, a purpose-driven organisation at the heart of Victoria’s Great Ocean Road.
- Benefits: Enjoy discounts, free parking, and ongoing training for career growth.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Make a real impact on guests' experiences while shaping your career in the leisure industry.
- Qualifications: Qualified in Beauty or Massage Therapy with experience in a senior spa role.
The predicted salary is between 30000 - 40000 £ per year.
Great things start here. Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
As our Head Spa Therapist, you’ll play a key role in delivering exceptional guest experiences both in the treatment room and on reception while supporting the day-to-day operations of the RACV Day Spa. You will combine hands-on treatment delivery with team support, training and service leadership to ensure consistently high standards and strong commercial outcomes.
Key responsibilities will include:
- Deliver a full range of professional spa treatments including facials, massage, body treatments and rituals.
- Provide outstanding service to members and guests, anticipating needs and resolving issues.
- Support and train Spa Therapists, developing technical and retail capabilities.
- Drive repeat business through exceptional customer experience and product recommendations.
- Contribute to achieving individual targets and team KPIs.
- Coordinate guest appointments strategically to maximise departmental yield and optimise booking efficiency.
- Maintain high standards of cleanliness, presentation and spa operations.
- Support day-to-day operations including stock control, service delivery and operational efficiency.
What you’ll need to be successful:
- Qualified in Beauty Therapy or Massage Therapy (or equivalent).
- Experienced in a senior Spa Therapist or similar role within a hotel or day spa environment.
- Strong technical capability across a broad range of spa treatments.
- Confident communicator with the ability to build rapport and mentor others.
- Customer-focused with strong attention to detail.
- Positive, team-oriented and able to lead by example.
We are Offering:
- Discounts on RACV products & resorts.
- Uniform + free onsite parking.
- Monthly employee reward and recognition program.
- Ongoing training and career development.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
Head Spa Therapist in Torquay employer: RACV
Contact Detail:
RACV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Therapist in Torquay
✨Tip Number 1
Get to know the company culture! Before your interview, check out RACV's values and mission. This will help you connect your experience as a Head Spa Therapist to their goals, showing them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your pitch! Be ready to talk about your hands-on experience with spa treatments and how you've led teams in the past. We want you to highlight those moments where you went above and beyond for guests — that’s what will make you stand out!
✨Tip Number 3
Show off your customer service skills! Think of specific examples where you anticipated a guest's needs or resolved an issue. This is key for the Head Spa Therapist role, so let us see how you create exceptional experiences.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, inquire about the team dynamics and ongoing training opportunities. This shows your interest in growth and helps you gauge if RACV is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Head Spa Therapist in Torquay
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about delivering exceptional guest experiences and supporting your team.
Tailor Your CV: Make sure your CV highlights relevant experience in beauty or massage therapy. We’re looking for someone with a strong background, so don’t be shy about showcasing your skills and achievements!
Be Personable: In your cover letter, aim for a friendly yet professional tone. We love a confident communicator, so share examples of how you've built rapport with clients and mentored others in your previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at RACV
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the full range of spa treatments, from facials to body rituals. Be ready to discuss your techniques and experiences with each treatment, as this will show your expertise and passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for clients in previous roles. Highlight your ability to anticipate needs and resolve issues, as exceptional customer service is key to driving repeat business.
✨Demonstrate Leadership Qualities
Since you'll be supporting and training other therapists, think of instances where you've led a team or mentored someone. This will illustrate your capability to lead by example and foster a positive team environment.
✨Research the Company Culture
Familiarise yourself with RACV's values and mission. Understanding their focus on creating meaningful experiences will help you align your answers with their goals, showing that you're not just a fit for the role, but for the company as a whole.