At a Glance
- Tasks: Deliver rejuvenating spa treatments and provide exceptional customer service to guests.
- Company: Join RACV, a purpose-driven organisation making a positive impact in travel and hospitality.
- Benefits: Competitive pay, staff discounts, ongoing training, and flexible working arrangements.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team in a stunning location, enhancing guests' experiences.
- Qualifications: Diploma in Beauty Therapy or Remedial Massage and day spa experience required.
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Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Torquay, situated at the start of Victoria's Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives - whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Join RACV and help create memorable wellness experiences for our members and guests. We're seeking an experienced Remedial Massage Therapist who can combine exceptional remedial massage skills with the warm, nurturing and personalised service expected within a premium day spa environment.
Key responsibilities
- Deliver high-quality massage treatments, body therapies and spa services.
- Create a welcoming, guest-focused experience that promotes relaxation, wellbeing and repeat visitation.
- Build rapport with members and guests, anticipating their needs and providing tailored recommendations.
- Maintain treatment rooms, spa facilities and presentation standards.
- Support reception activities and contribute to a positive, collaborative team culture when required.
About you
- Qualified Spa Therapist with a Diploma of Remedial Massage
- Strong remedial massage capability, with the ability to adapt treatments to individual guest needs.
- Previous experience in a day spa, hotel spa or wellness environment.
- Passionate about delivering exceptional customer experiences and building lasting client relationships.
- Professional, well-presented and committed to maintaining high standards of hygiene and care.
- Flexible to work weekends and varying shifts across a 6 day operation
We are Offering
- Discounts on RACV products & resorts
- Uniform + Free parking onsite
- Monthly employee reward and recognition program
- Ongoing training and career development
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business
Application
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants will be required to complete an initial 20-minute AI online chat interview.
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Spa Therapist in Torquay employer: RACV
RACV is an exceptional employer that prioritises employee growth and development, offering comprehensive training and flexible shifts to accommodate a work-life balance. With a vibrant work culture that values teamwork and a genuine passion for service, employees enjoy unique perks and the opportunity to engage with guests in a dynamic hospitality environment. Located in a prime area, RACV provides a rewarding experience for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist in Torquay
✨Tip Number 1
Get to know the company! Research RACV and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their mission of creating impact through travel and hospitality.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to spa therapies and customer service. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at RACV, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Spa Therapist in Torquay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in spa therapies and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the spa industry and why you’d be a great fit for our team. We love seeing genuine enthusiasm!
Show Off Your Skills:When detailing your experience, focus on specific treatments you’ve performed and any special techniques you’ve mastered. We’re looking for therapists who can deliver exceptional service and care!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you into our system. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RACV
✨Know Your Treatments
Make sure you have a solid understanding of the spa treatments you'll be discussing in the interview. Familiarise yourself with the specifics of facials, massages, and other services offered at RACV. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a client or resolved an issue effectively. This is crucial for a Spa Therapist role where guest satisfaction is key.
✨Dress to Impress
Since professional grooming and presentation are essential for this position, make sure you dress appropriately for the interview. Opt for smart, clean attire that reflects the standards expected in a spa environment. First impressions matter!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers about the team culture, training opportunities, and the types of products used at the spa. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
