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- Tasks: Deliver rejuvenating spa treatments and provide exceptional customer service to guests.
- Company: Join RACV, a purpose-driven organisation making a positive impact in travel and hospitality.
- Benefits: Competitive pay, staff discounts, ongoing training, and flexible working arrangements.
- Why this job: Be part of a passionate team in a stunning location, enhancing guests' experiences.
- Qualifications: Diploma in Beauty Therapy or Remedial Massage and day spa experience required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
At RACV, we\’re committed to making a difference, whether it\’s through delivering exceptional travel and leisure experiences, providing useful and reliable home services and products, supporting safer journeys for drivers, or advancing a cleaner energy future.
Located at the gateway to Victoria\’s iconic Great Ocean Road
RACV Torquay Resort offers a unique blend of natural beauty, world-class amenities, and warm hospitality. Nestled on the Surf Coast, our resort provides the perfect backdrop for a meaningful career in the tourism and hospitality industry, where opportunities for personal and professional growth are abundant.
We\’re inviting you to become part of our passionate and supportive team, united by a common purpose: to help people enjoy life to the fullest, on holiday, at home, or while making memories with loved ones.
A day in the lifeOur therapists are responsible for ensuring a high level of service performing a variety of day spa treatments such as facials, remedial massage and beautifully created spa rituals. You\’ll assist our guests with queries and have an in‐depth knowledge of all treatments and products.
This is a casual position with your key responsibilities for the role including:
Administer spa therapies including facials, skin & body treatments, remedial, relaxation remedial massage, pregnancy massage, manicures and pedicures
Prepare and clean treatment rooms and spa equipment
Complete tasks and services within the time frames and to a high standard
Provide timely and courteous customer service, anticipating guest needs and resolving issues
Maintain in depth knowledge of services, products and monitor stock levels
Perform reception, admin & POS duties as required
Ability to perform physical requirements of the role, eg working on your feet
Maintain presentation and hygiene standards
What you\’ll need to be successful
Day spa experience, delivering quality spa treatments specialising in facials, skin & body treatments, massage, manicures and pedicures, essential
Diploma of Beauty Therapy or Remedial Massage essential
Working with Children Check
Exceptional communication and customer service skills, maintaining a loyal clientele and actively selling products/services
Work efficiently in a team environment and have the ability to use initiative, prioritise tasks and problem solve
Professional grooming & personal presentation
We\’re offering…
A competitive salary and access to RACV staff benefits
On-going training, support, and development to further your career with an iconic brand
A friendly, welcoming working environment
Flexible working arrangements that promote a healthy work/life balance
Tailored, quality uniforms
A Diploma in Beauty Therapy with a specific focus in providing spa treatments
Day Spa experience specialising in facial/body treatments, massage, and general beauty services.
Exceptional approach to customer service
Ability to actively promote, sell and upgrade products & services
Immaculate and professional grooming and presentation maintained at all times.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or be willing to obtain a Working With Children Check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis – Spaand whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
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Spa Therapist employer: RACV
Contact Detail:
RACV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Get to know the company! Research RACV and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their mission of creating impact through travel and hospitality.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to spa therapies and customer service. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at RACV, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in spa therapies and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the spa industry and why you’d be a great fit for our team. We love seeing genuine enthusiasm!
Show Off Your Skills: When detailing your experience, focus on specific treatments you’ve performed and any special techniques you’ve mastered. We’re looking for therapists who can deliver exceptional service and care!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get you into our system. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RACV
✨Know Your Treatments
Make sure you have a solid understanding of the spa treatments you'll be discussing in the interview. Familiarise yourself with the specifics of facials, massages, and other services offered at RACV. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a client or resolved an issue effectively. This is crucial for a Spa Therapist role where guest satisfaction is key.
✨Dress to Impress
Since professional grooming and presentation are essential for this position, make sure you dress appropriately for the interview. Opt for smart, clean attire that reflects the standards expected in a spa environment. First impressions matter!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers about the team culture, training opportunities, and the types of products used at the spa. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
