At a Glance
- Tasks: Deliver exceptional customer service and educate customers on RACV's products.
- Company: Join RACV, a trusted brand in Victoria with a supportive culture.
- Benefits: Enjoy 50% off insurance, free roadside assistance, and exclusive staff discounts.
- Other info: Comprehensive training provided and flexible part-time hours.
- Why this job: Be part of a team that makes a real difference in the community.
- Qualifications: Experience in customer service and a passion for helping others.
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- RACV Doncaster | Discover the world of a Retail Corporate Environment
- Competitive Salary, Extraordinary Benefits and Incentive opportunities
- Permanent Full Time | Unleash your potential
At RACV we are people who care, we're part people's everyday - making a positive impact in their homes, on the road and on holidays. We've built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer. And the best is yet to come.
Join our Member Engagement team as an enthusiastic Retail Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.
What you will be doing:
Hit the ground running with this customer service position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.
You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.
Permanent Full time role- commencing Monday, the 14th of September
6-week fixed shift roster- Monday to Friday including a balanced rotation of Saturday shifts. No Public Holiday work!
Fully paid & supported training program- 7 weeks,Monday to Friday with an opportunity to spend 2-3 days at our Noble Park HQ.
Drive sales- by focusing on members' needs and providing immediate and effective solutions with our range of products and services.
Champion personalised conversations -by providing exceptional service experiences that deliver on our brand promise.
What we’re looking for:
Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who want to shine in a role where their personality is welcomed and who are driven to shape their career with us. We will provide career growth opportunities, and regular learning and development to broaden your knowledge and keep every day interesting.
The successful applicant will demonstrate:
Face to face customer service experience
Over the phonecustomer service experience
Prior experience achievingsales targets & KPI's(highly regarded but not essential)
Self-driven and motivated to succeed
Proficient in navigating through multiple systems
Enthusiastic, resilient, and committed to providing a positive member experience
Individuals that work well in a team environment
What we provide:
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:
- Great discounts on insurance and accommodation at all RACV resorts,
- Free Basic Emergency Roadside Assistance, and the
- Ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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Retail Consultant in Doncaster employer: RACV
RACV is an exceptional employer that prioritises employee growth and development, offering comprehensive training and flexible shifts to accommodate a work-life balance. With a vibrant work culture that values teamwork and a genuine passion for service, employees enjoy unique perks and the opportunity to engage with guests in a dynamic hospitality environment. Located in a prime area, RACV provides a rewarding experience for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RACV and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how it relates to the Retail Consultant role.
✨Tip Number 3
Show off your skills! During the interview, highlight your face-to-face customer service experience and any sales targets you've smashed. Use specific examples to demonstrate how you can deliver exceptional service and support customers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Retail Consultant in Doncaster
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in retail or similar environments. We want to see how you've made a positive impact on customers in the past!
Tailor Your Application:Take a moment to customise your application for the Retail Consultant role. Mention specific RACV products or services you’re familiar with, and how you can help our members find the best solutions.
Be Yourself:Let your personality shine through! We value enthusiasm and resilience, so don’t be afraid to show us who you are and why you’re passionate about delivering exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RACV
✨Know Your Products
Before the interview, take some time to familiarise yourself with RACV’s range of products, especially Motor & Home Insurance and Travel Insurance. Being able to discuss these offerings confidently will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond for a customer, as this will demonstrate your ability to meet the high standards expected at RACV.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You can even paraphrase their questions to confirm your understanding before responding.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training opportunities. This shows that you’re genuinely interested in the position and eager to learn more about how you can contribute to the RACV community.
