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For Companies At a Glance
- Tasks: Deliver exceptional spa treatments and lead a supportive team to enhance guest experiences.
- Company: Join RACV Torquay, a purpose-driven organisation in the heart of Victoria’s Great Ocean Road.
- Benefits: Enjoy discounts on RACV products and be part of a dynamic leisure team.
- Other info: Opportunity for personal growth in a vibrant and changing industry.
- Why this job: Shape the future of tourism while helping others live their best lives.
- Qualifications: Qualified in Beauty or Massage Therapy with experience in a senior spa role.
The predicted salary is between 30000 - 40000 £ per year.
Great things start here. Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
As our Head Spa Therapist, you’ll play a key role in delivering exceptional guest experiences both in the treatment room and on reception while supporting the day-to-day operations of the RACV Day Spa. You will combine hands-on treatment delivery with team support, training and service leadership to ensure consistently high standards and strong commercial outcomes.
Key responsibilities will include:
- Deliver a full range of professional spa treatments including facials, massage, body treatments and rituals.
- Provide outstanding service to members and guests, anticipating needs and resolving issues.
- Support and train Spa Therapists, developing technical and retail capabilities.
- Drive repeat business through exceptional customer experience and product recommendations.
- Contribute to achieving individual targets and team KPIs.
- Coordinate guest appointments strategically to maximise departmental yield and optimise booking efficiency.
- Maintain high standards of cleanliness, presentation and spa operations.
- Support day-to-day operations including stock control, service delivery and operational efficiency.
What you’ll need to be successful:
- Qualified in Beauty Therapy or Massage Therapy (or equivalent).
- Experienced in a senior Spa Therapist or similar role within a hotel or day spa environment.
- Strong technical capability across a broad range of spa treatments.
- Confident communicator with the ability to build rapport and mentor others.
- Customer-focused with strong attention to detail.
- Positive, team-oriented and able to lead by example.
We are Offering Discounts on RACV products.
Head Spa Therapist employer: RACV
Contact Detail:
RACV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Therapist
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, sometimes it’s who you know that can help you land that dream job!
✨Tip Number 2
Show off your skills! If you have the chance, offer to do a demo treatment or a mini consultation during your interview. This not only showcases your expertise but also gives the employer a taste of the exceptional service they can expect from you.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to spas you admire, even if they’re not advertising positions. A well-crafted email expressing your passion and skills can open doors you didn’t even know existed.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to joining our supportive leisure team at RACV Torquay.
We think you need these skills to ace Head Spa Therapist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about delivering exceptional guest experiences and how you can contribute to our purpose-driven organisation.
Tailor Your CV: Make sure your CV highlights relevant experience in beauty or massage therapy. We’re looking for someone with a strong background in spa treatments, so don’t be shy about showcasing your skills and achievements that align with the Head Spa Therapist role.
Be Personable: In your cover letter, aim to connect with us on a personal level. Share your journey in the spa industry and how you’ve built rapport with clients and colleagues. We value a positive, team-oriented attitude, so let that come through in your writing!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this exciting opportunity at RACV Torquay. Don’t miss out!
How to prepare for a job interview at RACV
✨Know Your Treatments
Make sure you’re well-versed in the full range of spa treatments mentioned in the job description. Brush up on your knowledge of facials, massages, and body rituals so you can confidently discuss your experience and techniques during the interview.
✨Showcase Your Leadership Skills
As a Head Spa Therapist, you'll be expected to support and train other therapists. Prepare examples of how you've successfully led a team or mentored colleagues in the past. This will demonstrate your capability to foster a positive team environment.
✨Customer Experience is Key
Be ready to share specific instances where you’ve gone above and beyond for guests. Highlight your customer service skills and how you anticipate needs, as this role heavily focuses on delivering exceptional guest experiences.
✨Understand the Business Side
Familiarise yourself with the commercial aspects of running a spa, such as achieving KPIs and driving repeat business. Discuss how you can contribute to these goals through your treatment delivery and customer interactions.