Front Office Receptionist

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that\’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

RACV is seeking enthusiastic and customer‑focused Front Office Receptionists to be the welcoming face of our Torquay Resort. This is a fantastic opportunity for someone who thrives in hospitality, enjoys creating memorable guest experiences, and takes pride in delivering professional service.

As a Front Office Receptionist, you will manage day‑to‑day reception and administration activities while supporting members, guests and visitors with their accommodation and service needs. You’ll play a key role in delivering exceptional service, handling bookings and enquiries, and ensuring smooth front office operations.

Key responsibilities

• Deliver friendly, professional front desk and reception services
• Process bookings, check‑ins/check‑outs and guest enquiries
• Handle payments accurately and follow accounting procedures
• Promote RACV services, facilities and local experiences
• Liaise with housekeeping and other departments to meet guest needs
• Manage guest feedback and resolve issues with care and confidence
• Maintain presentation, security and confidentiality standards

About you

• Proven experience in a customer service or hospitality environment
• Confident communicator with a strong service mindset
• Comfortable using booking and reservation systems (e.g. OPERA or similar)
• Well‑presented, reliable and a genuine team player

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.