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- Tasks: Welcome guests, manage check-ins/outs, and provide exceptional customer service.
- Company: Join RACV, a purpose-driven organisation focused on meaningful travel and leisure experiences.
- Benefits: Enjoy competitive pay, flexible hours, ongoing training, and discounts on RACV services.
- Why this job: Shape your career in a supportive team while making memorable experiences for guests.
- Qualifications: Experience in hospitality, strong customer service skills, and a willingness to learn.
- Other info: Casual position with opportunities for growth and a diverse, inclusive workplace.
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Torquay, situated at the start of Victoria's Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
Curious about where this role could take you? At RACV, we leave that up to you. Explore endless development opportunities, find unexpected pathways, set long-term goals, and grow your career in more ways than one. Make every experience memorable and deliver exceptional customer service. As a Front Office Receptionist at our Torquay Resort, be the reason someone smiles today. This is a Casual position.
Duties include:
- Check in and check out members
- Answering and re-direction of calls
- Assisting with requests and general enquiries
- Guest accounts reconciliation
- Provide exceptional guest experience
We’re offering:
- Competitive hourly rate plus weekend and evening penalties
- Flexibility to suit your lifestyle
- On-going training and career development opportunities
- Discounts on RACV products and services - including two clubs and eight resorts
- 50% off food and drink whilst on shift
We’re looking for:
- Experience in a 4-5-star hotel or resort
- Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- Excellent administration and organisational skills
- Team player and works well under pressure
- Flexibility to work across a 7-day rotating roster
- Must have or be willing to obtain a Working with Children’s Check
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
Application process: You can learn more about the RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
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Front Office Receptionist employer: RACV
Contact Detail:
RACV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Familiarise yourself with the RACV brand and its values. Understanding their mission to create meaningful experiences will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a hotel or resort setting. Be ready to share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this is crucial for the Front Office Receptionist role.
✨Tip Number 3
If you have experience with Opera or similar hotel management software, make sure to mention it. Even if you don't, express your willingness to learn new systems quickly, as this shows adaptability and eagerness to grow in the role.
✨Tip Number 4
Prepare to discuss your ability to work under pressure and as part of a team. Think of scenarios where you've successfully managed busy periods or collaborated with colleagues to enhance the guest experience, as these skills are essential for the position.
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Front Office Receptionist position. Tailor your application to highlight relevant experience in customer service and administration.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, particularly in 4-5 star hotels or resorts. Emphasise any relevant skills such as knowledge of Opera and your ability to work under pressure.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered exceptional customer service in previous positions and how you align with RACV's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RACV
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Familiarise Yourself with the Company
Research RACV and its values before the interview. Understanding their mission to create meaningful travel experiences will help you align your answers with their goals and show genuine interest in the role.
✨Highlight Relevant Experience
If you have experience in a 4-5 star hotel or resort, be sure to discuss it. Mention specific tasks you've handled, such as check-ins, guest inquiries, or using Opera software, to illustrate your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and resolve conflicts. Think of scenarios where you've successfully managed difficult situations, as this will showcase your problem-solving skills and ability to work under pressure.
