Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales through personalised conversations.
- Company: Join RACV's Member Engagement team with over 115 years of support.
- Benefits: Enjoy competitive salary, discounts on insurance, and free roadside assistance.
- Why this job: Make a positive impact on customers while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
- Other info: Flexible hybrid work arrangement with a comprehensive learning program.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service? Do you enjoy making a positive impact on customers both in their homes and on the road? Then join the Member Engagement team at RACV as an enthusiastic phone-based Customer Service Consultant. Utilising your strong interpersonal skills to assist people in their everyday lives, this is your chance to be part of a team that has been supporting members for over 115 years.
Imagine yourself in our team. Our inbound phone-based contact centre operates 365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office. In this role, you’ll drive sales by understanding our members’ needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.
What we’re looking for:
- Be highly motivated and driven, with a positive nature.
- Have strong personal initiative and enthusiasm.
- Be an active listener with strong communication skills to determine needs and solutions.
- Have a strong customer-centric mindset, demonstrating exceptional service and sales skills.
- Be naturally curious, resilient, empathetic and adaptable.
- Be able to achieve both individual and team goals.
- Have intermediate PC skills and knowledge of relevant software (highly desirable).
- Previous retail or telephony sales experience is highly regarded for this role.
Hours and Learning:
To be considered for this role you need to have the following availability: Start date - Monday the 18th of May 2026 - week rotational shift roster - includes every 5th weekend (both Saturday and Sunday) with shifts designated between the hours of 7.00am – 6.00pm. Available to work - from RACV Sale Regional Hub, 261 Raymond Street Sale VIC 3850. Learning Program - availability between 9.00am-5.30pm Monday-Friday. We will set you up for success with a comprehensive 3-month learning program. Dedicated Support Model during Learning - Throughout your learning journey, you’ll gain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated support team by your side, you’ll have everything you need to master our products and services with confidence.
Great discounts on Insurance and Free Basic Emergency Roadside Assistance. Discounts on accommodation at RACV Resorts. Competitive salary and incentive opportunities. Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, makes a difference, and you can grow your career in more ways than one.
MCC Consultant in Altrincham employer: RACV
Contact Detail:
RACV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCC Consultant in Altrincham
✨Tip Number 1
Get to know the company! Research RACV and its values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is phone-based, make sure you’re comfortable speaking clearly and confidently. Try role-playing with a friend to simulate real customer interactions and get feedback.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you’ve successfully met customer needs or closed a sale. Be ready to share these stories during your interview to demonstrate your customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the RACV team.
We think you need these skills to ace MCC Consultant in Altrincham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about making a positive impact on our members' lives, so share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. We’re looking for strong interpersonal skills and a customer-centric mindset, so emphasise those in your written application.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RACV
✨Know the Company Inside Out
Before your interview, take some time to research RACV and its values. Understand their commitment to customer service and how they support their members. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your customer-centric mindset and ability to drive sales through understanding needs.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your strong communication skills but also reflects your ability to engage in personalised conversations, which is key for this role.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during your interview. These are designed to assess your problem-solving skills and how you handle customer interactions. Approach these exercises with enthusiasm and a positive attitude, showcasing your resilience and adaptability in real-time.