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- Tasks: Drive sales by understanding customer needs and providing effective solutions.
- Company: Join a dynamic team at RACV, where your personality is celebrated!
- Benefits: Enjoy competitive salary, discounts on insurance, and free roadside assistance.
- Why this job: Make a real difference while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
- Other info: Comprehensive training program and flexible hybrid work arrangement available.
The predicted salary is between 30000 - 42000 £ per year.
Imagine yourself in our team. Our inbound phone-based contact centre operates 365 days a year. We offer a hybrid work arrangement, giving you the flexibility to work from home and the office. In this role, you’ll drive sales by understanding our members’ needs and providing quick, effective solutions from our great range of products and services. Be a champion of personalised conversations, delivering exceptional service that brings our brand promise to life.
What we’re looking for:
- Be highly motivated and driven, with a positive nature.
- Have strong personal initiative and enthusiasm.
- Be an active listener with strong communication skills to determine needs and solutions.
- Have a strong customer‑centric mindset, demonstrating exceptional service and sales skills.
- Be naturally curious, resilient, empathetic and adaptable.
- Be able to achieve both individual and team goals.
- Have intermediate PC skills and knowledge of relevant software (highly desirable).
- Have the desire to grow their career with us.
- Previous retail or telephony sales experience is highly regarded for this role.
Hours and Learning:
To be considered for this role you need to have the following availability:
- Start date: Monday the 2nd of March 2026 – week rotational shift roster – includes every 5th weekend (both Saturday and Sunday) with shifts designated between the hours of 7.00am – 6.00pm.
- Availability to work: from RACV Sale Regional Hub, 261 Raymond Street Sale VIC 3850.
- Learning Program: availability between 9.00am‑5.30pm Monday‑Friday.
We will set you up for success with a comprehensive 3‑month learning program. Dedicated Support Model during Learning: Throughout your learning journey, you’ll gain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated support team by your side, you’ll have everything you need to master our products and services with confidence. Great discounts on insurance and free basic emergency roadside assistance. Discounts on accommodation at RACV Resorts. Competitive salary and incentive opportunities.
Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.
Application Process:
Applicants will be required to complete an initial 20‑minute AI online chat interview. You can learn more about the RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis and whether any reasonable adjustments may be required.
Customer Service Consultant in Altrincham employer: RACV
Contact Detail:
RACV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Altrincham
✨Tip Number 1
Get to know the company! Before your interview, dive into RACV's values and mission. This way, you can show how your personality aligns with their culture and demonstrate that you're not just another candidate.
✨Tip Number 2
Practice your active listening skills. During the interview, make sure to listen carefully to the questions and respond thoughtfully. This will showcase your customer-centric mindset and your ability to understand needs—key traits for a Customer Service Consultant.
✨Tip Number 3
Be ready to share examples! Think of times when you've gone above and beyond for customers or solved problems creatively. These stories will help you stand out and show that you have the right experience and enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your genuine interest in joining the team.
We think you need these skills to ace Customer Service Consultant in Altrincham
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your unique personality shine through. This role is all about personalised conversations, so don’t be afraid to show us what makes you special.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We’re looking for someone who understands our members’ needs, so connect your past experiences to the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. Highlight your strengths and how they align with our values in a way that’s engaging.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at RACV
✨Know the Company and Its Values
Before your interview, take some time to research the company and its core values. Understanding their mission and how they operate will help you align your answers with what they’re looking for. This shows that you’re not just interested in any job, but specifically in being part of their team.
✨Showcase Your Customer-Centric Mindset
In this role, being customer-focused is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your active listening skills and how you’ve effectively solved problems, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
Since this is a phone-based role, strong communication is essential. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions on the spot.
✨Be Ready for the AI Chat Interview
The initial AI online chat interview can be a bit different from traditional interviews. Familiarise yourself with common chat interview formats and practice responding to questions in a concise manner. Remember, it’s all about showcasing your personality and enthusiasm, so let that shine through!
