At a Glance
- Tasks: Lead the Golf Shop team and ensure top-notch service for members and guests.
- Company: Join RACV, a purpose-driven organisation focused on meaningful experiences.
- Benefits: Enjoy discounts, free parking, ongoing training, and a supportive team culture.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Shape your career in a dynamic environment at a stunning coastal location.
- Qualifications: Supervisory experience in retail, golf knowledge, and strong leadership skills.
The predicted salary is between 24750 - 30250 £ per year.
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that’s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
RACV is seeking a hands-on Golf Shop Supervisor to support the smooth, profitable and service-focused operation of our Golf Shop. In this role, you’ll help lead the Golf Shop team, deliver high-quality service to members and guests, support daily operations, and contribute to the successful delivery of golf events and golf days. Working closely with the Golf Operations Manager, you’ll supervise and coordinate team activities, assist with rostering, stock management, merchandising, cash handling, member enquiries, equipment hire, and the overall presentation of the Golf Shop. You’ll also play an important role in building strong member and guest relationships, promoting RACV facilities and services, and maintaining a safe, collaborative and customer-focused environment.
About you
To be successful, you’ll bring:
- Previous experience in a supervisory role within a retail outlet
- Strong leadership and operational management skills
- Golf playing knowledge and a sound understanding of golfing etiquette
- General understanding of golf rules, regulations, handicapping and course etiquette
- Knowledge of golf equipment
- Understanding of customer management, service standards, selling, cross-selling and upselling techniques
- Ability to build rapport, manage member feedback and contribute to a positive team culture
- Responsible Service of Alcohol Certificate, or willingness to obtain one on the job
- Knowledge of MICLUB systems
- Experience working within a golf operations environment at a golf course
We are Offering
- Discounts on RACV products & resorts
- Uniform + Free parking onsite
- Monthly employee reward and recognition program
- Ongoing training and career development
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV. You can learn more about the RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
Application
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Applicants will be required to complete an initial 20-minute AI online chat interview.
Golf Shop Supervisor in Torquay employer: RACV
RACV Torquay is an exceptional employer that fosters a supportive and inclusive work culture, perfect for those passionate about leisure and tourism. With opportunities for ongoing training and career development, employees can thrive in a dynamic environment while enjoying benefits like discounts on RACV products and free onsite parking. Join our dedicated team and contribute to creating memorable experiences for our members and guests along the stunning Great Ocean Road.
StudySmarter Expert Advice🤫
We think this is how you could land Golf Shop Supervisor in Torquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RACV. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RACV
Don't be shy about reaching out to RACV directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Golf Shop Supervisor in Torquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RACV and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RACV
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
