At a Glance
- Tasks: Provide exceptional customer service and drive sales while building relationships with members.
- Company: Join RACV, a trusted name with over 115 years of service.
- Benefits: Enjoy competitive salary, discounts, free roadside assistance, and community support opportunities.
- Other info: Structured training program and flexible shifts with no public holiday work.
- Why this job: Make a positive impact in people's lives while growing your career in a supportive team.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 23850 - 29150 £ per year.
At RACV we are people who care, we're part of people's everyday - making a positive impact in their homes, on the road and on holidays. We've built on our roadside history and been there for our customers and members for more than 115 years. We provide opportunities that only a diverse business can offer.
Join our Member Engagement team as an enthusiastic Retail Consultant who has the desire to exceed customer expectations. With strong interpersonal skills you will be proactive in establishing and maintaining relationships with our members.
What you will be doing:
- Hit the ground running with this customer service position.
- With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge.
- Join a team who backs each other, in the kind of workplace people enjoy coming to.
- You will play a critical role helping people who value and appreciate your care, and our products and services.
- With lots of variety, every day this role will bring new experiences.
- Permanent Full time role- commencing Monday, the 14th of September.
- 6-week fixed shift roster- Monday to Friday including a balanced rotation of Saturday shifts. No Public Holiday work!
- Fully paid & supported training program- 7 weeks, Monday to Friday with an opportunity to spend 2-3 days at our Noble Park HQ.
- Drive sales by focusing on members' needs and providing immediate and effective solutions with our range of products and services.
- Champion personalised conversations by providing exceptional service experiences that deliver on our brand promise.
What we’re looking for:
- Face to face customer service experience.
- Over the phone customer service experience.
- Prior experience achieving sales targets & KPI's (highly regarded but not essential).
- Self-driven and motivated to succeed.
- Proficient in navigating through multiple systems.
- Enthusiastic, resilient, and committed to providing a positive member experience.
- Individuals that work well in a team environment.
What we provide:
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. A tight knit team, with a supportive and collaborative culture and exclusive employee benefits you’ll actually want to use such as:
- Great discounts on insurance and accommodation at all RACV resorts.
- Free Basic Emergency Roadside Assistance.
- The ability to support your community with matched giving programs, volunteer days and team fundraising that allows you to do more for the causes that matter to you.
If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Retail Consultant in Doncaster employer: RACV
RACV Torquay is an exceptional employer that fosters a supportive and inclusive work culture, perfect for those passionate about leisure and tourism. With opportunities for ongoing training and career development, employees can thrive in a dynamic environment while enjoying benefits like discounts on RACV products and free onsite parking. Join our dedicated team and contribute to creating memorable experiences for our members and guests along the stunning Great Ocean Road.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Consultant in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RACV. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RACV before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Consultant in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RACV:Your cover letter is your chance to shine! Tell us why you want to work at RACV specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RACV!
How to prepare for a job interview at RACV
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
