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- Tasks: Configure and troubleshoot network security systems while mentoring junior team members.
- Company: Join Rackspace Technology, a leader in cloud services and customer support.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex security challenges and enhancing customer experiences.
- Qualifications: 7+ years in networking/security with relevant certifications like CCNA.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We have evolved Fanatical Support to encompass the entire customer journey - providing Fanatical Experienceâ„¢ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
- Create documentation for support and operations tasks regarding the above tools
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
- Design, schedule and coordinate maintenances
- Engineer and implement customized security solutions
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers and Administrators
- Mentor and train lower level Rackers
- Other incidental tasks related to the job, as necessary.
Skills/Knowledge
- Required - working knowledge of NSX‑T, Palo Alto, Cisco FirePower, F5.
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
- At least ONE relevant networking certification e.g. CCNA/P.
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer‑driven: Prioritises customer needs and satisfaction through collaborative and proactive problem‑solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer‑focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Career Level Summary
- Proven experience (7+ years) in Networking/Network Security.
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Solves complex problems.
- Works independently, receives minimal guidance.
- May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.
- Acts as a resource for colleagues with less experience.
Network Security Engineer IV - UK in Wales employer: Rackspace
Contact Detail:
Rackspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Security Engineer IV - UK in Wales
✨Tip Number 1
Network your way to success! Reach out to current Rackspace employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big game day! Research common interview questions for Network Security Engineers and practice your answers. Don’t forget to showcase your problem-solving skills and how you’ve tackled complex issues in the past.
✨Tip Number 3
Show off your passion for technology! During interviews, share your experiences with the tools mentioned in the job description, like NSX-T or Palo Alto. Talk about projects where you’ve implemented security solutions or optimised network systems.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in Rackspace and helps us keep track of your application. Plus, it’s a great way to stay updated on your application status.
We think you need these skills to ace Network Security Engineer IV - UK in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Security Engineer role. Highlight your experience with firewalls, VPNs, and any relevant certifications like CCNA/P. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about network security and how you can contribute to our Fanatical Experience™. Keep it engaging and personal – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of complex problems you’ve solved in previous roles. We’re all about proactive problem-solving, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Rackspace family!
How to prepare for a job interview at Rackspace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, and Cisco FirePower. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more you can demonstrate your hands-on experience, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex customer issues you've resolved in the past. Rackspace values ownership, so highlight how you took initiative to troubleshoot and provide solutions, especially when it comes to network security challenges.
✨Emphasise Customer-Centric Mindset
Since this role is all about providing a Fanatical Experience™, be ready to discuss how you've prioritised customer needs in previous roles. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond to ensure their success.
✨Be Ready to Collaborate
Collaboration is key at Rackspace. Think of examples where you've worked with other engineers or departments to solve problems or improve processes. Highlight your ability to mentor others and share knowledge, as this will resonate well with the team-oriented culture.
