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For Companies At a Glance
- Tasks: Provide top-notch customer support and troubleshoot hardware and software issues.
- Company: Join a dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Flexible schedule, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a team that values passion and delivers exceptional support to customers.
- Qualifications: GCSE or equivalent; experience in hardware repair and customer service preferred.
- Other info: Exciting career path with 24/7 coverage and a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
Job Responsibilities
- Utilize custom monitoring software and internal ticketing system to provide customer support.
- Identify and troubleshoot simple hardware failures on x86-based servers, including replacement of failed hardware components.
- Troubleshoot simple operating system storage issues including file system, disk management, and RAID technologies.
- Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESX Server.
- Perform simple operating system administration, including troubleshooting of login, password, and connectivity issues.
- Troubleshoot simple LAN connectivity issues and re-establish remote access to customer configurations using SSH, Terminal Services/Remote Desktop Services, or Remote Access Controllers.
- Complete troubleshooting, configuration, and replacement of network device hardware including access and aggregation switches, firewalls, load‑balancers, and security appliances.
- Complete troubleshooting, configuration, and replacement of storage devices including DAS and NAS arrays.
- Complete customer configuration maintenance including hardware modification, operating system installation, mounting of devices within cabinets, and completion of all necessary cabling.
- Troubleshoot copper and fibre cabling including initial installation testing and connectivity issues with previously deployed cabling.
- Provide technical communication regarding customer configurations in a concise, professional manner.
- Adhere to company security policies and procedures, including health and safety and local governing requirements as directed.
- Execute and maintain meticulous 5S and housekeeping practices.
- Demonstrate consistent high performance, passion, and enthusiasm when providing Fanatical Support to all customers and coworkers.
- Communicate honestly and transparently, building trust among customers and coworkers.
Job Requirements
- GCSE level or equivalent education; additional technical education advantageous.
- Experience with building, repairing, or upgrading hardware components.
- Experience in a customer service oriented position preferred.
- Industry recognized certifications in operating systems, networking, security, and/or storage technologies preferred.
- Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred.
- Experience with Cisco ASA and ASA‑X series firewalls, F5 BigIP, Brocade ADX series load‑balancers, and Alert Logic IDS preferred.
- Experience with Cisco Catalyst 2900, 4900, 6500, and Nexus series switches preferred.
- Experience with Dell PowerVault DAS, NetApp, and EMC Isilon NAS systems preferred.
- Ability to work a flexible schedule, 24x7x365 coverage, including holidays and weekends; shift 2nd (1pm‑10pm) or 3rd (night) shift (20:30‑06:30) as needed.
- Ability to prioritize work in a fast‑paced, high‑pressure environment.
- Strong written and verbal communication skills, proficiency in typing, and professional phone etiquette.
- Proficient with productivity software including Microsoft Office, OpenOffice, and email clients.
- Physical ability to lift 50 lbs overhead; reliable transportation and willingness to travel 2‑4 weeks/year.
We welcome you to apply today and know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
DC Ops Technician III - UK in Slough employer: Rackspace
Contact Detail:
Rackspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DC Ops Technician III - UK in Slough
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with the hardware and software mentioned in the job description. Whether it's building a server at home or volunteering for tech support, real-world experience will make you stand out.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. Building connections can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've solved problems, especially those related to hardware and operating systems. Show us your passion for tech and how you tackle challenges!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team. We can't wait to see what you bring to the table!
We think you need these skills to ace DC Ops Technician III - UK in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant technical education or certifications you have, especially those related to operating systems and networking.
Show Off Your Customer Service Skills: Since this role involves providing customer support, don’t forget to mention any previous experience in customer service. We want to see how you’ve handled customer interactions and resolved issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your technical skills and experiences. Remember, we appreciate honest and transparent communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rackspace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific hardware and software mentioned in the job description. Familiarise yourself with Dell PowerEdge servers, Cisco switches, and the various operating systems like Windows Server and Ubuntu Linux. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Practice Troubleshooting Scenarios
Prepare for the interview by practising common troubleshooting scenarios. Think about how you would approach issues like hardware failures or connectivity problems. You might even want to run through a few mock scenarios with a friend to get comfortable explaining your thought process clearly and concisely.
✨Show Off Your Customer Service Skills
Since this role involves providing customer support, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and build trust, as well as any experiences where you went above and beyond to help a customer.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on your knowledge of LAN connectivity, RAID technologies, and network device configurations. Being able to answer these questions will demonstrate your technical expertise and reassure the interviewer that you can handle the responsibilities of the role.