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- Tasks: Configure and troubleshoot network security systems while providing expert guidance to customers.
- Company: Join Rackspace Technology, a leader in cloud services and customer support.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex network security challenges for diverse clients.
- Qualifications: 7+ years in networking/security with relevant certifications like CCNA/P.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
The predicted salary is between 48000 - 72000 £ per year.
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling.
- Create documentation for support and operations tasks regarding the above tools.
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution.
- Design, schedule and coordinate maintenances.
- Engineer and implement customized security solutions.
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
- Collaborate and share knowledge with other Engineers and Administrators.
- Mentor and train lower level Rackers.
- Other incidental tasks related to the job, as necessary.
Skills/Knowledge
- Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5.
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
- At least ONE relevant networking certification e.g. CCNA/P.
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritises customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Career Level Summary
- Proven experience (7+ years) in Networking/Network Security.
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Solves complex problems.
- Works independently, receives minimal guidance.
- May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.
- Acts as a resource for colleagues with less experience.
Network Security Engineer IV - UK in Cardiff employer: Rackspace
Contact Detail:
Rackspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Security Engineer IV - UK in Cardiff
✨Tip Number 1
Network security roles are all about showcasing your expertise. When you get the chance to chat with recruiters or hiring managers, make sure to highlight your hands-on experience with tools like NSX-T and Palo Alto. We want to see how you've tackled complex issues in the past!
✨Tip Number 2
Networking is key! Don’t just rely on job boards; reach out to your connections in the industry. Attend meetups or webinars related to network security. We can help you find opportunities through our website, so keep an eye out for openings!
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve resolved network issues or implemented security solutions. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the initiative to stay engaged throughout the hiring process.
We think you need these skills to ace Network Security Engineer IV - UK in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Security Engineer role. Highlight your experience with firewalls, VPNs, and any relevant certifications like CCNA or Palo Alto. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for network security and how you can contribute to our Fanatical Experienceâ„¢. Be sure to mention specific projects or challenges you've tackled that relate to the job.
Showcase Problem-Solving Skills: In your application, give examples of complex problems you've solved in previous roles. We love candidates who can take ownership and navigate tricky situations, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the Rackspace family!
How to prepare for a job interview at Rackspace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, and Cisco FirePower. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about complex customer issues you've resolved. Highlight your thought process and the steps you took to reach a solution. This will demonstrate your expertise and ability to handle challenging situations.
✨Emphasise Customer Experience
Since this role is all about providing a Fanatical Experience™, think of ways you've gone above and beyond for customers in the past. Be ready to discuss how you prioritise customer needs and how you’ve built strong relationships with clients.
✨Be Ready to Collaborate
Collaboration is key in this role, so think of examples where you've worked with other engineers or departments. Discuss how you shared knowledge or mentored others, as this shows you're a team player who values collective success.
