Infrastructure Engineer (L2) in Cardiff

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We\’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are seeking a skilled and proactive Internal IT Infrastructure Engineer to join our UK Sovereign Cloud team.

In this role, you will be responsible for maintaining, supporting, and evolving the internal infrastructure that underpins our secure, sovereign cloud environment. You will work as part of a collaborative engineering team, ensuring the reliability, performance, and compliance of our internal systems while participating in an on‐call rota to provide out‐of‐hours support to the internal systems.

This position is ideal for an engineer who thrives in high‐trust, high‐security environments and enjoys working across a broad range of infrastructure technologies across Windows, Linux & Firewall platforms. Any experience of the UK Public Sector would be an advantage.

Must be able to pass an SC Security Check (UK Based, Passport holder 5+ yrs minimum) and potentially be willing to pass a DV security check in the future

ResponsibilitiesMaintain, monitor, and optimise internal IT infrastructureTroubleshoot and resolve incidents across servers, storage, networking, virtualisation, and cloud‐adjacent systems.Perform routine maintenance, patching, upgrades, and configuration changes in line with security and compliance requirements.Ensure high availability and resilience of internal systems through proactive monitoring and capacity planning.Creation of automation to ensure repeatable tasks are optimised.

SkillsWindows (must have)Linux (must have)Bigfix or similar (must have)Solarwinds or similar (must have)IT Security (must have)Qualys or similar (must have)Trend AV or similar (desired)Powershell scripting or similar (desired)Automation (desired)Virtualisation (must have)

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