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- Tasks: Troubleshoot and optimise network security solutions while mentoring junior team members.
- Company: Join a leading tech company known for its supportive and innovative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in network security and enhance customer experiences.
- Qualifications: 7+ years in networking/security with relevant certifications like CCNA.
- Other info: Dynamic work environment with a focus on collaboration and continuous learning.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Network Security Engineer (L3) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 through 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling.
- Create documentation for support and operations tasks regarding the above tools.
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution.
- Design, schedule and coordinate maintenances.
- Engineer and implement customized security solutions.
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
- Collaborate and share knowledge with other Engineers and Administrators.
- Mentor and train lower level Rackers.
- Other incidental tasks related to the job, as necessary.
Skills/Knowledge
- Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5.
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
- At least ONE relevant networking certification e.g. CCNA/P.
Critical Competencies
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer-driven: Prioritises customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Career Level Summary
- Proven experience (7+ years) in Networking/Network Security.
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Solves complex problems.
- Works independently, receives minimal guidance.
- May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives.
- Acts as a resource for colleagues with less experience.
We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Network Security Engineer III - UK employer: Rackspace Technology
Contact Detail:
Rackspace Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Security Engineer III - UK
✨Tip Number 1
Network your way in! Reach out to current employees on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big game day. Research common questions for Network Security Engineers and practice your answers. Show off your knowledge of NSX-T, Palo Alto, and other tools mentioned in the job description.
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you have a portfolio or examples of past projects, bring them along. This shows you’re not just all talk but can actually deliver results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Network Security Engineer III - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Security Engineer role. Highlight your experience with NSX-T, Palo Alto, and other relevant technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for network security and how you can contribute to our mission at Rackspace. We love seeing candidates who are genuinely excited about the role.
Showcase Problem-Solving Skills: In your application, give examples of complex problems you've solved in previous roles. We value agility and expertise, so let us know how you've tackled challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rackspace Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, Cisco FirePower, and F5. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share detailed stories about complex customer issues you've resolved. Highlight your thought process, the steps you took, and how you kept customers informed throughout. This will demonstrate your ownership and commitment to customer success.
✨Emphasise Collaboration
Since this role involves working closely with Account Managers and other Engineers, be ready to talk about your experience in team settings. Share examples of how you've collaborated to build strong relationships and deliver exceptional results.
✨Be Customer-Driven
Demonstrate your understanding of customer needs by discussing how you've proactively solved problems in the past. Show that you prioritise customer satisfaction and are committed to providing Fanatical Experiences that exceed expectations.