The Office Manager/EA will be responsible for the coordination of activities (operations and planning) and ensuring timely flow of information to and from the executive office. S/he handles details of a highly confidential and critical nature, and must function efficiently and effectively in a fast-paced environment. S/he will have a proven ability to independently manage multiple tasks and projects with competing priorities and deadlines, screen and prioritize communications and opportunities from external and internal sources, and organize and maintain administrative processes is essential to this position. The ideal candidate will be dynamic, high-energy, organized, with creative writing skills convening the required communication and image as set by the International Managing Director and UK Managing Director to a high level addresses, able to support cross-functional coordination in a fast pace environment and possess excellent judgment. S/he will be required to be available during regular business hours weekends, on occasion as needed to provide support and assistance to the leaders. This role will also help with consistency of standards across the other Executive Assistants in the business to enable a world class experience for our Rackers and Clients.
Key Responsibilities:
- Conduct research, assemble and analyze data to prepare reports and documents as required.
- File and retrieve documents and reference materials.
- To prepare and submit the leaders expenses.
- Manage and maintain Executive schedules, appointments and travel arrangements using company systems.
- Arrange and coordinate internal and external meetings, events and off-sites.
- Record, transcribe and distribute minutes of meetings and monitor actions on a weekly basis.
- Monitor, respond to and distribute incoming communications.
- Answer and manage incoming calls and emails.
- Receive and interact with incoming visitors and clients.
- Co-ordinate project-based work with teams across the business in UK and US.
- Own and coordinate agendas for Senior Execs travelling from the US to the UK.
- Review operating practices and implement improvements where necessary.
- Responsible for adhering to company security policies and procedure as directed.
- Handle confidential information in a professional and discreet manner.
- Ability to anticipate the leaders needs and proactively bring together appropriate people and resources to support the executive in addressing issues.
- When the Leader chairs meetings: Prepare agenda in advance; assist with and provide research/background information, content development, and creation of presentations and coordinate meetings.
- Highlight and own opportunities to improve employee engagement and customer experience.
- All enquiries are responded to in a timely and efficient manner.
- Managers’ diaries and appointments are kept up to date and organized with supporting paperwork (hard and soft copies) at all times.
- All project work is coordinated and delivered to the deadlines agreed.
- Manager’s expenses are prepared and submitted on time
- All meeting rooms and resources are booked as required.
- You have a positive brand within the business.
Skills Required:
- Administrative Skills
- Building Maintenance/Support
- Client/Customer Service
- Conflict Management
- Budget Management
- Data Analysis
- Financial Acumen
- Data Modeling Skills
- Stakeholder Management (external/internal)
#LI-JB2


Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from £31,827.00/year in our lowest geographic market up to £42,436.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.


About Rackspace Technology
Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Office Manager/EA in Hayes employer: Rackspace Technology
Rackspace Technology is an exceptional employer, renowned for its commitment to fostering a collaborative and inclusive work culture that empowers employees to thrive. With a focus on professional development and growth opportunities, team members are encouraged to embrace their unique perspectives, driving innovation and delivering impactful solutions for clients. Located in the UK, Rackspace offers competitive compensation packages, including bonuses and equity awards, making it an attractive choice for those seeking meaningful and rewarding employment.
