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- Tasks: Provide expert technical guidance and resolve complex network security issues for customers.
- Company: Join Rackspace Technology, a leader in multicloud solutions and a top-rated workplace.
- Benefits: Enjoy competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer security and stability with innovative solutions.
- Qualifications: 7+ years in Networking/Network Security and relevant certifications like CCNA/P.
- Other info: Collaborative culture that values unique perspectives and fosters innovation.
The predicted salary is between 60000 - 80000 £ per year.
The Senior Network Security Engineer (L3) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc. This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities
- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling.
- Create documentation for support and operations tasks regarding the above tools.
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution.
- Design, schedule and coordinate maintenances.
- Engineer and implement customized security solutions.
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
- Collaborate and share knowledge with other Engineers and Administrators.
- Mentor and train lower level Rackers.
- Other incidental tasks related to the job, as necessary.
Skills/Knowledge
- Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5.
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
- At least ONE relevant networking certification e.g. CCNA/P.
Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
Customer-driven: Prioritises customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Proven experience (7+ years) in Networking/Network Security. Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines. Solves complex problems. Works independently, receives minimal guidance. May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives. Acts as a resource for colleagues with less experience.
Senior Network Security Engineer (L3) in Cardiff employer: Rackspace Technology
Contact Detail:
Rackspace Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Security Engineer (L3) in Cardiff
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Network Security Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills related to NSX-T, Palo Alto, and other tools mentioned in the job description. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you've tackled tough networking issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Rackspace team!
We think you need these skills to ace Senior Network Security Engineer (L3) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with network security and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, share examples of complex issues you've resolved in the past. We love candidates who can demonstrate their ability to tackle challenges head-on and provide innovative solutions.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rackspace Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, and Cisco FirePower. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more detailed your examples, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've taken ownership of complex customer issues. Highlight how you approached the problem, the steps you took to resolve it, and how you kept the customer informed throughout the process.
✨Demonstrate Customer-Centric Thinking
Rackspace values a customer-driven approach, so think of ways you've gone above and beyond for clients in the past. Be ready to discuss how you prioritised their needs and what innovative solutions you provided.
✨Be Ready to Collaborate
This role involves working closely with Account Managers and other Engineers. Prepare examples of how you've successfully collaborated in the past, whether through mentoring or sharing knowledge, to build strong relationships and achieve common goals.