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- Tasks: Configure and troubleshoot network security systems while providing expert guidance to customers.
- Company: Join Rackspace Technology, a leader in cloud services and customer support.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by solving complex security challenges and enhancing customer experiences.
- Qualifications: 7+ years in networking/security with relevant certifications like CCNA/P.
- Other info: Collaborative environment with mentorship opportunities and dynamic career paths.
The predicted salary is between 60000 - 80000 £ per year.
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best‑in‑class tools and automation to deliver technology when and how our customers need it.
The Senior Network Security Engineer is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access‑control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues, etc.
This role will support many elements of the Rackspace Cloud product portfolio, including RackConnect. You will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations. You will also be responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Key Responsibilities- Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
- Create documentation for support and operations tasks regarding the above tools
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
- Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
- Design, schedule and coordinate maintenances
- Engineer and implement customized security solutions
- Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers and Administrators
- Mentor and train lower level Rackers
- Other incidental tasks related to the job, as necessary.
- Required - working knowledge of NSX‑T, Palo Alto, Cisco FirePower, F5.
- Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
- At least one relevant networking certification e.g., CCNA/P.
- Proven experience (7+ years) in networking/network security.
- Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
- Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
- Customer‑driven: Prioritises customer needs and satisfaction through collaborative and proactive problem‑solving, and an unwavering commitment to customer success.
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer‑focused solutions.
- Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
- Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.
Senior Network Security Engineer in Cardiff employer: Rackspace Technology
Contact Detail:
Rackspace Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Security Engineer in Cardiff
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or conferences related to network security. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source projects. This not only sharpens your skills but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by practising common scenarios you might face as a Senior Network Security Engineer. Use platforms like StudySmarter to brush up on your knowledge and get comfortable with troubleshooting questions.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining the Rackspace family. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Senior Network Security Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Network Security Engineer role. Highlight your experience with firewalls, VPNs, and any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about network security and how you can contribute to our Fanatical Experience™. Keep it engaging and personal – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of complex problems you've solved in the past. We’re all about proactive problem-solving, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Rackspace Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of NSX-T, Palo Alto, and Cisco FirePower. Be ready to discuss specific scenarios where you've configured or troubleshot these technologies. The more detailed your examples, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex networking issues. Rackspace values proactive problem-solving, so think about how you can demonstrate your ability to foresee potential pitfalls and suggest effective solutions.
✨Emphasise Customer Experience
Since this role is all about providing a Fanatical Experienceâ„¢, be ready to talk about how you've gone above and beyond for customers in the past. Highlight any experiences where your actions led to increased customer loyalty or satisfaction.
✨Collaboration is Key
Rackspace thrives on teamwork, so be prepared to discuss how you've collaborated with other engineers or departments. Share examples of mentoring others or working together to solve problems, as this will show you're a team player.