Salary: £65,000 - 105,000 per year
Requirements:
- Passion for the latest Internet and hosting technologies
- In-depth knowledge of Windows and/or Linux operating systems and their application in a web hosting environment
- Creative approach to problem solving
- Effective communication skills at all levels, from technical to nontechnical directors
- Commercial and business acumen
- Expert-level knowledge of enterprise applications in one or more modules/systems
- Expert-level understanding of system capabilities and configuration options for various enterprise applications
- Expert-level knowledge of business processes and operations
Responsibilities:
- Act as a consultative resource for customers to help them achieve their business objectives
- Proactively review solution architecture, propose improvements, and implement approved changes
- Support the Service Account Manager in customer projects
- Schedule customer maintenance activities and ensure appropriate quality checks are completed
- Respond to support requests and coordinate our support teams and customer support teams where appropriate
- Maintain appropriate technical documentation for customer solutions
- Attend and participate in monthly and quarterly service review meetings
- Identify growth opportunities and pass leads to a Business Development Consultant
- Mentor and assist in the development of other technical staff
- Work toward a target of 80% for the Net Promoter Score
- Ensure high End of Ticket Ratings through clear and concise support documentation
- Engage with every customer in our portfolio at least once per quarter
- Help customers realize the value of our services through proactive architecture reviews and consultancy work
Technologies:
- Support
- Linux
- Security
- Web
- Windows
More:
We are Rackspace Technology, the multicloud solutions experts. We combine our expertise with the worlds leading technologies across applications, data, and security to deliver end-to-end solutions. We help customers by advising on business challenges, designing scalable solutions, building and managing those solutions, and optimizing returns over time. We are known as a best place to work by Fortune, Forbes, and Glassdoor, and we attract and develop world-class talent. The role is full time and is based in UK-Cardiff or UK-Hayes-Hyde Park Hayes. Our compensation ranges from 61,388.00/year in our lowest geographic market to 79,619.00/year in our highest geographic market, with additional incentive compensation opportunities, equity awards, and an Employee Stock Purchase Plan. We are committed to equal employment opportunity and welcome applicants with unique perspectives.
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Lead Engineer in Bromley employer: Rackspace Technology
Rackspace Technology is an exceptional employer, renowned for its commitment to fostering a collaborative and inclusive work culture that empowers employees to thrive. With a focus on professional development and growth opportunities, team members are encouraged to embrace their unique perspectives, driving innovation and delivering impactful solutions for clients. Located in the UK, Rackspace offers competitive compensation packages, including bonuses and equity awards, making it an attractive choice for those seeking meaningful and rewarding employment.
