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- Tasks: Assist in managing daily store operations and lead the team.
- Company: Join a dynamic retail environment focused on customer experience.
- Benefits: Enjoy flexible hours, employee discounts, and training opportunities.
- Why this job: Gain leadership experience while making a positive impact on customers.
- Qualifications: Strong communication skills and a passion for retail are essential.
- Other info: Opportunity to grow within the company and develop managerial skills.
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Manager assists the Store Manager in managing all day-to-day store operations, while ensuring compliance with all established company policies and procedures. Provides leadership, guidance, and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service, and operational objectives.
Duties and Responsibility
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish, and maintain an excellent customer shopping experience.
- Maintain and reinforce current service level standards.
- Provide service training and leadership to staff members.
- Manage customer issues with a sense of urgency and to the satisfaction of our customer.
- All POS terminal transactions in accordance with policy and procedure:
- Sales, Discounts, and Refunds
- Loyalty
- Open/Closing procedures
- Shipping and Receiving
- Price Management (Price Changes, Markdowns, etc.)
- Singles
- Damaged Merchandise
- Conducting a Physical Inventory
- Merchandise Placement
- Sales floor maintenance and housekeeping
- Promotional event directions, materials, and signage
- Scheduling
- Payroll budget compliance
- Time and Attendance
- Utilization of all available training tools
- Consistent reinforcement of operational standards
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.
Key Qualifications
- An approved background check.
- Effective verbal and written communication skills.
- Managerial and organizational skills.
- Strong interpersonal skills necessary for customer and employee interactions.
- Strong visual merchandising skills.
- Working knowledge of footwear, accessories, and shoe care.
- Basic mathematical skills.
- Knowledge of Corporate and Store Operations policies and procedures.
- A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
Assistant Manager - 2nd employer: Rack Room Shoes
Contact Detail:
Rack Room Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - 2nd
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will highlight your capability to step up in the absence of the Store Manager.
✨Tip Number 3
Brush up on your customer service skills. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction, as this is crucial for the Assistant Manager role.
✨Tip Number 4
Prepare to discuss your experience with inventory control and visual merchandising. Having concrete examples of how you've managed these areas effectively will set you apart from other candidates.
We think you need these skills to ace Assistant Manager - 2nd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet sales and operational objectives.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Assistant Manager position. Mention how your skills align with the job responsibilities, such as managing store operations and providing excellent customer service.
Showcase Leadership Skills: Emphasise your leadership experience in both your CV and cover letter. Provide examples of how you've trained staff, resolved customer issues, and maintained service standards in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Rack Room Shoes
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to lead and train staff. Be prepared to discuss your previous leadership experiences and how you've successfully guided a team in the past.
✨Demonstrate Customer Service Excellence
Since creating an excellent customer shopping experience is key, think of specific examples where you resolved customer issues effectively. Highlight your ability to manage customer interactions with urgency and satisfaction.
✨Familiarise Yourself with Store Operations
Understand the day-to-day operations of a store, including inventory control and POS transactions. Be ready to discuss how you would handle these responsibilities and ensure compliance with company policies.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Prepare scenarios where you had to make quick decisions or manage conflicts, especially in a retail environment.
