At a Glance
- Tasks: Assist the Store Manager in daily operations and lead the team.
- Company: Join a dynamic retail company focused on customer experience and teamwork.
- Benefits: Enjoy flexible hours, employee discounts, and training opportunities.
- Why this job: Gain leadership experience while creating an amazing shopping environment.
- Qualifications: Strong communication skills and a passion for retail are essential.
- Other info: Opportunity to grow within the company and develop management skills.
The predicted salary is between 24000 - 36000 £ per year.
Job Description Summary
The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.
Duties and Responsibility
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer. - All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures - Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory - Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage - Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time and Attendance - Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of operational standards - Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
- Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
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Assistant Manager - 2nd employer: Rack Room Shoes
Contact Detail:
Rack Room Shoes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - 2nd
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership and problem-solving skills. As an Assistant Manager, you'll need to show how you've effectively managed teams and resolved customer issues.
✨Tip Number 3
Research common challenges faced in retail management and think about how you would address them. This will not only prepare you for potential interview questions but also show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the company, which can be invaluable during your interview process.
We think you need these skills to ace Assistant Manager - 2nd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage day-to-day operations and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Assistant Manager position. Mention how your skills align with the job responsibilities, such as training staff and managing inventory, and provide examples of past successes in similar roles.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Discuss any experience you have in training and developing staff, as well as how you've handled customer issues effectively in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Rack Room Shoes
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be expected to lead and train staff. Be prepared to discuss your previous leadership experiences and how you've successfully guided a team in the past.
✨Demonstrate Customer Service Excellence
Since creating an excellent customer shopping experience is key, think of examples where you've resolved customer issues effectively. Highlight your ability to manage complaints with urgency and satisfaction.
✨Understand Store Operations
Familiarise yourself with the day-to-day operations of a retail store. Be ready to discuss inventory control, sales procedures, and how you would ensure compliance with company policies.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you had to make quick decisions or handle unexpected challenges, especially in a managerial context.