Housing Administrator in London

At Racing Homes, we are proud to provide safe, affordable housing for people who work in or are retired from the horseracing industry. We are committed to delivering excellent customer service and ensuring our homes meet the highest standards of safety, quality, and compliance.

We are looking for an organised and proactive Housing Administrator to join our small, friendly team. This is a key role providing comprehensive administrative support across our housing service, coordinating repairs and maintenance, assisting with letting our empty homes and ensuring full compliance with health and safety and statutory requirements.

You will have real impact, helping us improve our services, support tenants, and keep everything running smoothly, so no two days will be the same. You will be a first point of contact for tenants, contractors and colleagues, ensuring efficient communication and a positive customer experience. Working closely with your colleagues you will help us to maintain excellent service delivery and uphold our compliance standards across our 165 homes.

What you will be doing:

• Coordinate day to day housing administration including lettings, tenancy updates, and customer enquiries.
• Administer and monitor repair and maintenance, raising works orders, liaising with contractors, processing invoices, and updating tenants.
• Assist with our empty homes from tenancy termination through to re-let.
• Support the delivery and monitoring of all compliance activities, including gas, electrical, fire, legionella, and asbestos safety checks.
• Maintain records and produce reports.
• Assist with income collection and rent administration.
• Contribute to a positive customer experience by supporting the housing team with engagement, communication, and service delivery.

This role requires travel to our housing schemes in Newmarket, with flexibility to work some evenings and weekends.

About you:

Prior experience in housing, property management, or a similar administrative role is highly desirable, particularly with exposure to repairs, voids, and compliance processes. However, we recognise that excellent candidates don’t always follow a single career path. If you can demonstrate strong transferable skills such as managing complex workloads, liaising with customers and suppliers, and maintaining accurate records we would encourage you to apply.

You don’t need to know everything on day one, but the following will help:

• Experience in housing administration, repairs coordination or compliance monitoring.
• Knowledge of health and safety requirements for residential properties.
• Excellent organisational, communication, and IT skills.
• Ability to work independently and as part of a small collaborative team.
• Customer focused approach and commitment to continuous improvement.
• A proactive, people-focused mindset with a passion for quality housing.
• A full UK driving licence and access to a vehicle.

Why join us?

A friendly, supportive team where you can truly shape how things are done. An environment where your work will be genuinely valued by tenants who take pride in their homes and communities. Flexibility, autonomy, and opportunities to grow professionally in a respected national charity. You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service).