Communications Manager, National Crime Agency National Crime Agency in London

Location: Belfast, Birmingham, Bridgend, Bristol, Dover, Exeter, Felixstowe, Folkestone, Gartcosh, Gillingham (Kent), Hambleton (Thirsk), Leicester, London, Liverpool, Normanton (Calder), Nottingham, Portsmouth, Slough, Solent (Winchester), Stevenage, Sunderland, Tamworth, Warrington, St. Neots

Closing date: Apply before 11:55 pm on Monday 8 June 2026

Ref: 462615

Salary: £55,575. All salary offers will be made in line with Remuneration Policy. Roles based in London will receive an additional London Weighting (Per Annum) of £4,218. Roles based in the South-East will receive an additional South-East Allowance (Per Annum) of £3,375.

A Civil Service Pension with an employer contribution of 28.97%

Job summary: As part of the NCA’s Strategy Command, the Internal Communications team operates within the wider Communications function and plays a vital role in promoting the Agency’s work and ensuring officers have the information they need to do their jobs well. The team works closely with colleagues across the organisation, including senior leaders, to raise awareness of strategic priorities, strengthen engagement with the NCA’s Mission and Values, and recognise achievements. We are looking for an individual with excellent communication skills, creativity, management skills and the ability to influence and motivate others. If you have a passion for internal communications and want to contribute to the success of the NCA, we encourage you to apply.

Job description: You will help to deliver our NCA Communications Strategy and Annual Plan, ensuring that our internal communications channels, products and activities engage, inspire and motivate our workforce. We are a busy and productive team, operating in a dynamic environment in which priorities can shift at short notice. You will have the opportunity to get involved and influence in a variety of ways, with a large number of colleagues and partners, and work on strategic and creative projects.

Duties and Responsibilities:

• Support Senior Leadership: Support the Head of Internal Communications and Head of Leadership Communications in helping to deliver the internal communications elements of our NCA Communications Strategy and Annual Plan.
• Lead a Team: Lead a small team responsible for providing internal communications advice and support to NCA leaders and officers, contributing to effective communication and engagement within the Agency.
• Manage Internal Communications: Manage internal communication plans, including deploying resources and managing risks.
• Coach and Support Team: Provide support and clarification to junior members of the team to ensure they are confident in delivering key messages.
• Understand and Tailor Communication to Internal Audience: Develop a strong understanding of different internal audiences and tailor communications appropriately, through analysis and segmenting internal audiences to target communication effectively.
• Matrix Management: Lead, manage and develop individuals as necessary ensuring other team members are able to deliver communication plans effectively.
• Consider Accessibility Needs: Ensure the tone, language and format of internal communication is easily accessible to and read by a range of NCA officers.

Person specification:

• Design and deliver communications plans, content, channels and events.
• Proven experience in developing and leading events.
• A good understanding of planning and resource management.
• Strong communication and influencing skills, with the ability to engage and build relationships with a broad range of stakeholders, including senior leadership teams.
• Demonstrate leadership behaviours such as self-awareness, accountability and a commitment to continuous improvement.
• Foster collaboration and innovation.
• Experience of managing teams in a fast-paced environment.
• Exceptional organisational skills with sharp attention to detail.
• Excellent verbal and written communication skills.

Vetting requirements – SC Enhanced: Prior to commencing the role, you will need to successfully complete SC Enhanced clearance. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected. Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Behaviours:

• Working Together
• Communicating and Influencing
• Technical skills

Technical Skills Assessment:

• Proven ability to design and deliver comprehensive communication plans, including content, channels and events, using data and insight to inform strategies and support organisational change programmes.
• Proven ability to engage diverse stakeholders by translating complex information into clear, concise and accessible messaging that informs and influences effectively.
• Proven experience in enhancing leaders visibility and accessibility, and enabling effective two-way communication between leadership and Officers to foster engagement and trust.
• Proven experience in effective people management, with the ability to lead, motivate and develop a team to achieve high performance and deliver organisational objectives.

Benefits: Alongside your salary of £55,575, National Crime Agency contributes £16,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £16,100. Further information on the benefits of the scheme is available on the Civil Service Pension Website. New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays. If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Housing schemes – Key Worker status
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway, Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)