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- Tasks: Lead change communications for impactful transformation projects and engage with diverse stakeholders.
- Company: Join BSI, a leader in standards and innovation, fostering a collaborative work environment.
- Benefits: Enjoy flexible working, 27 days annual leave, and paid sick leave.
- Other info: Opportunity to manage a team and grow professionally in a dynamic setting.
- Why this job: Make a real difference by shaping communication strategies that drive successful change.
- Qualifications: Extensive experience in change communications and strong strategic thinking skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: The Acre, Covent Garden – Hybrid
Type: 12 Month Fixed Term Contract.
About the role
As the Change Communications Lead, you will play a critical role in ensuring successful change implementation. You will lead the planning, shaping, and delivery of communication supporting the successful roll‑out and adoption of change programmes across BSI. You will bring experienced strategic thinking to large‑scale change, showcasing best practice and championing the role of communications and engagement in delivering and embedding transformation. This is a programme‑wide role within a large, multi‑year transformation consisting of multiple inter‑connected projects. The Change Communications Lead will own and drive communications across the full programme, ensuring a coherent and joined‑up narrative across all phases and projects.
Working closely with the Change Lead, Programme Leadership Team and Project Leadership, as well as across Business, Technology and external partners, the role will set the strategic approach to change communications for the programme while also leading day‑to‑day delivery. This includes developing core narratives, supporting business briefings, creating materials, managing channels, and supporting key milestones, releases and readiness activities. This role requires someone who can operate credibly at a senior level, influence and advise leaders, and equally ‘roll up their sleeves’ to deliver practical, high‑quality communications in a fast‑moving, complex programme environment.
Responsibilities
- Own the change communications approach at programme level, ensuring alignment and consistency across multiple projects, phases and delivery horizons.
- Lead the development and delivery of change communication strategies alongside tactical delivery, aligning communications to organisational and programme goals.
- Collaborate with the programme team to define the core narrative and key messaging ensuring a consistency and clarity of messaging across various channels.
- Lead the development and execution of change communication campaigns, utilizing a mix of communication channels.
- Create and deliver communications assets (e.g. briefings, emails, intranet pages, packs, updates, FAQs, toolkits) and manage channels day‑to‑day to ensure timely, practical and high‑quality delivery.
- Provide strategic counsel and coaching to senior leaders and project sponsors, enabling clear, confident communication and effective change messaging and engagement with colleagues and stakeholders.
- Monitor and evaluate the effectiveness of change communications using insights, metrics and feedback to measure impact and identify opportunities for continuous improvement.
- Act as a liaison between internal programme stakeholders, our delivery partner and the wider organisation, providing timely and accurate communications of change‑related updates.
- Manage and collaborate with a team of Change Communication professionals, providing guidance, support and fostering their professional growth.
Qualifications
- Extensive experience leading change communications within large, complex transformation programmes.
- Demonstrable line management experience.
- Strong strategic capability, with the ability to create and translate strategy into clear, actionable and high‑quality communications.
- A hands‑on delivery mindset, comfortable producing communications and managing channels as well as leading at a senior level.
- Strong experience across a variety of channels (mail chimp, share point, teams, viva engage etc).
- Proven experience adapting communications to varying audiences.
- Previous experience in culture and behavioural change would be highly beneficial.
We offer flexible working, as well as 27-days annual leave, paid sick leave.
Change Communications Lead, BSI The British Standards Institution in City of Westminster employer: Rachel Miller
Contact Detail:
Rachel Miller Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Communications Lead, BSI The British Standards Institution in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at BSI. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to change communications. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your strategic thinking! Be ready to discuss how you've successfully led change communications in the past. Use specific examples that highlight your hands-on delivery mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change Communications Lead, BSI The British Standards Institution in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Change Communications Lead role. Highlight your experience in leading change communications and how it aligns with BSI's goals. We want to see how you can bring your strategic thinking to our transformation programmes!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to create high-quality communications and manage multiple channels. We love seeing how you've influenced leaders and engaged stakeholders in previous roles.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for change communications and how you approach challenges in a fast-paced environment. It’s all about finding the right fit!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s a great way to explore more about us and what we stand for at StudySmarter!
How to prepare for a job interview at Rachel Miller
✨Know Your Change Communications Inside Out
Before the interview, dive deep into the specifics of change communications. Familiarise yourself with BSI's recent projects and how they approach transformation. This will help you articulate your understanding of their needs and demonstrate your strategic thinking.
✨Showcase Your Hands-On Experience
Be ready to discuss specific examples where you've successfully led change communications in complex environments. Highlight your ability to create high-quality communication materials and manage various channels effectively, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific change communication challenges. Think about past experiences where you had to influence senior leaders or adapt messaging for different audiences, and be prepared to share those stories.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams. Be prepared to discuss how you've collaborated with stakeholders in the past, and how you can foster a team environment while managing change communications effectively.