At a Glance
- Tasks: Deliver top-notch customer service and support the sales team with order processing.
- Company: Join a dynamic team in a hybrid role based in Leighton Buzzard.
- Benefits: Enjoy a competitive salary, flexible working hours, and career growth opportunities.
- Other info: Fast-paced environment with a focus on collaboration and problem-solving.
- Why this job: Make a real difference by enhancing customer relationships and loyalty.
- Qualifications: 2 years of experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £28000 per annum
Hours: Monday to Friday | 9am to 5pm
Location: Leighton Buzzard/Hybrid
Job Type: Permanent
Customer Services Advisor – Profile
Reporting to the Customer Services Manager, the Customer Services Advisor is responsible for ensuring excellent customer service and support to the sales team in line with organisational objectives. The role involves a variety of responsibilities across customer service, order processing, and maintenance of the database and customer records. The Customer Service Advisor should be able to enhance relationships and build customer loyalty by responding to internal and external needs in a timely and courteous manner. This position requires the ability to manage multiple priorities at once and adapt easily in a fast-changing environment.
Responsibilities Summary
- Process customer orders and/or enquiries in a timely manner by phone or email
- Act as a liaison between sales representatives and customers, providing order status updates and relevant information
- Responsible for all administrative tasks related to orders, such as issuing and distributing purchase orders to suppliers and ensuring proper follow-up
- Sending order confirmations, invoices and packing slips for shipping to customers
- Maintaining the customer database
- Proactively suggest additional and/or alternative products and services to meet customer needs
- Monitor orders as they move through the system to ensure they are processed and shipped on time
- Conduct follow-ups with customers to ensure shipments are complete, identify and resolve issues, and determine any additional needs
- Communicate relevant follow-ups internally
- Coordinate and handle customer complaints
- Collaborate with the Customer Services Team to regularly review issues and non-conformances, understand business priorities, and implement improved processes
Experience & Profile
- Minimum 2 years’ experience in a similar position
- Minimum of 2 A Levels (A–C) plus GCSEs (A–C) including English and Mathematics, or equivalent qualification/experience
- Customer focused and driven
- Computer literate with a working knowledge of standard operating systems and Microsoft Office essential
- Excellent written and verbal communication skills
- Ability to prioritise and handle multiple tasks
- Excellent attention to detail
- Strong problem-solving skills
- Collaborative and results driven
Customer Service Advisor in Leighton Buzzard employer: Rachel Hill Resourcing
Rachel Hill Resourcing is an excellent employer, offering a supportive work culture that values attention to detail and teamwork. Located in Leighton Buzzard, employees benefit from a permanent position with competitive pay and a structured workweek, alongside opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety and efficiency in a dynamic warehouse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leighton Buzzard
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rachel Hill Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rachel Hill Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Leighton Buzzard
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rachel Hill Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Rachel Hill Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rachel Hill Resourcing!
How to prepare for a job interview at Rachel Hill Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
