At a Glance
- Tasks: Diagnose, service, and repair machinery while building strong customer relationships.
- Company: Join a leading company in the service sector with a focus on world-class customer experience.
- Benefits: Enjoy competitive pay, generous holiday, pension scheme, and a company van.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Make a real impact by providing top-notch service and solutions to customers.
- Qualifications: NVQ Level 2, 3 or equivalent with experience in heavy machinery servicing.
The predicted salary is between 30000 - 40000 £ per year.
The main duties of this role are Machine Diagnostics, Servicing and Repairs to all product ranges. This is a customer facing role which requires you to build strong customer relationships within the Service sector of our business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the manufacturer. The objective of this role is to provide the customer with a World Class customer service experience.
Basic Hours: 40 hours working week, 08.00 – 16.30 hours. Overtime after 8 hours, the first 4 hours at time and a half, thereafter paid at double time (daily).
Requirements:
- NVQ Level 2, 3 or equivalent and have experience in the construction, HGV or agriculture heavy plant machinery sectors including servicing and maintenance.
- Experience on hydraulic systems, open and closed loop, axles, transmissions manual and power shift, cam-bus electrical systems and working on plant machinery or equivalent.
- Portfolio of certification/achievements required.
- Full UK driving licence required.
Attributes:
- Teamwork, ability to work confidently within a group and on your own.
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things.
- Analysing and investigating, ability to gather information systematically to establish facts for problem solving.
- Flexibility, ability to adapt successfully to changing situations and environments.
- Ability to act on own initiative, and be proactive in finding solutions.
- Logical and timely approach to the completion of paperwork.
Benefits:
- Competitive rates of pay.
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service.
- Holiday pay includes average overtime, on completion of your probationary.
- Pension scheme.
- Tool allowance.
- Company sick pay scheme.
- Death in Service Scheme (4 x last P60).
- Private medical health (contributory).
- Chiropractor private medical treatment scheme/ occupational health.
- Employee assistance programme.
- Company van and fuel card – option to opt in for personal use of the van.
- Company uniform.
- Call out with standby payment and guaranteed 4 hours overtime.
- If you refer a friend or family member and they join the company, you will receive £250.00 after 3 months of their start date and a further £250.00 on completion of their six-month probationary period.
Field Service Engineer employer: Rachel Hill Resourcing
Rachel Hill Resourcing is an excellent employer, offering a supportive work culture that values attention to detail and teamwork. Located in Leighton Buzzard, employees benefit from a permanent position with competitive pay and a structured workweek, alongside opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety and efficiency in a dynamic warehouse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate your experience with machine diagnostics and servicing. Highlight specific examples where you've solved problems or improved customer satisfaction.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in machine diagnostics, servicing, and repairs. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in the construction or heavy plant machinery sectors!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing world-class customer service and how you can build strong relationships with our clients. Keep it professional but let your personality come through!
Showcase Your Certifications:Don’t forget to include your portfolio of certifications and achievements. This is crucial for us to see your qualifications, especially if you have NVQ Level 2 or 3. It’s all about proving you’ve got what it takes for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Rachel Hill Resourcing
✨Know Your Machines
Make sure you brush up on your knowledge of machine diagnostics, servicing, and repairs. Be ready to discuss specific experiences you've had with hydraulic systems or heavy plant machinery. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, think of examples where you've built strong relationships with clients. Prepare to share how you’ve handled difficult situations or provided exceptional service in the past. This will demonstrate your ability to deliver a World Class customer service experience.
✨Be Proactive and Problem-Solving
Highlight your ability to act on your own initiative and find solutions. Think of times when you’ve had to analyse a problem and come up with a logical solution. This will resonate well with the interviewers looking for someone who can adapt and tackle challenges head-on.
✨Dress the Part
First impressions matter! Dress professionally to reflect the image you want to portray. A neat appearance shows that you take the role seriously and are ready to represent the company well in front of customers.
