At a Glance
- Tasks: Lead shifts, ensure guest satisfaction, and maintain store standards.
- Company: Join RaceTrac, a dynamic retail environment focused on friendly service.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Great opportunity for personal development in a fast-paced setting.
- Why this job: Make a real impact by leading a team and enhancing guest experiences.
- Qualifications: High School Diploma or GED, management experience preferred.
The predicted salary is between 65000 - 85000 £ per year.
Responsible for supporting the General Manager and Co-Manager in overseeing the profitability for one RaceTrac store on designated shifts. While leading the shift, you will continually deliver on RaceTrac’s mission of making lives simpler and more enjoyable through friendly service, food execution, clean focus, leading talent, and driving success.
Responsibilities
- Provide courteous, frictionless, and elevated experience for guests.
- Foster positive and professional relationships with co-workers and guests.
- Communicate respectfully and maintain a consistent team-oriented attitude.
- Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases.
- Address and mitigate any guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed.
- Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations.
- Ensure that all food offers are available.
- Ensure the store is clean and fully stocked to provide an elevated guest experience.
- Responsible for executing shift duties, maintaining overall presentation standards, and representing the RaceTrac brand.
- Clean food preparation areas and equipment to RaceTrac standards.
- Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
- Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritising tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach.
- Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
- Provide feedback and recommendations on employee performance and development to the General Manager.
Qualifications
- High School Diploma or GED in progress or completed.
- 2-3 years’ work experience preferred.
- 1+ years management experience preferred.
- Previous experience working in high-volume, guest-focused, transactional environment preferred.
- Excellent written and verbal communication skills.
- Takes initiative.
- Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job, with no or infrequent breaks.
- May be required to obtain and maintain food handler permit, based on local or state requirements.
- May be required to obtain and maintain alcohol server permit, based on local or state requirements.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
Shift Manager in Guiseley employer: RaceTrac
RaceTrac is an exceptional employer that prioritises a supportive and dynamic work environment, making it an ideal place for those looking to grow in the retail sector. With a strong focus on employee development, team collaboration, and delivering outstanding customer service, RaceTrac fosters a culture of respect and positivity. Located in Oakwood, GA, employees benefit from competitive pay, comprehensive training programs, and the opportunity to lead and inspire a dedicated team while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Manager in Guiseley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like RaceTrac, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like RaceTrac!
We think you need these skills to ace Shift Manager in Guiseley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at RaceTrac, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at RaceTrac and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show RaceTrac that you’re ready to jump in and contribute right away!
How to prepare for a job interview at RaceTrac
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
