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- Tasks: Be the go-to person for trade customer enquiries and manage sales orders.
- Company: Join Racesafe, a trusted British brand in equestrian safety products.
- Benefits: Enjoy a competitive salary, 32 days holiday, and a friendly work environment.
- Why this job: Make a real impact in a growing company while working with passionate equestrian enthusiasts.
- Qualifications: Experience in customer service or sales administration is a must.
- Other info: Potential for permanent role and opportunities to attend exciting equestrian events.
The predicted salary is between 28000 - 32000 £ per year.
Location: Corby, Northamptonshire
Salary: £28,000 – £32,000 depending on experience
Type: Full-time, office-based
Contract: Initially maternity cover with strong potential to become permanent
About Racesafe
Racesafe is a British brand trusted by riders worldwide for body protection. With over 50 years of expertise and a reputation for innovation, we design and manufacture market-leading equestrian safety products used across many disciplines. From our headquarters in Corby, Northamptonshire, we supply retailers and riders around the world with premium protective equipment designed to deliver the highest levels of comfort, flexibility and safety.
The Role
This is a key role within the business and will be the first point of contact for our trade and wholesale customers. You will manage incoming enquiries, process orders and coordinate dispatch while working closely with our sales, marketing and production teams to ensure customers receive outstanding service. Working within a small and collaborative team, the role offers a varied mix of customer service, sales coordination and operational support. This position is initially offered as maternity cover, however there is strong potential for the role to become permanent for the right candidate.
Key Responsibilities
- Acting as the first point of contact for trade customer enquiries by phone and email
- Processing and managing sales orders received via phone, email and online channels
- Answering product, sizing and order queries from retailers and customers
- Preparing invoices and sales documentation
- Coordinating dispatch and shipping of orders
- Monitoring backorders and communicating delivery timelines
- Liaising with production and warehouse teams to ensure efficient order fulfilment
- Supporting the sales team with customer enquiries and order management
- Assisting with administrative tasks across the business
- Supporting the team at trade shows and events when required
What We’re Looking For
- Previous experience in a customer service, sales administration or office support role
- Excellent communication skills and confidence dealing with customers
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks and priorities
- Comfortable working within a small and collaborative team
- Confident using computer systems and adapting to internal software
Desirable Experience
- Knowledge or experience within the equestrian industry
- Experience working with wholesale or trade customers
What We Offer
- Competitive salary depending on experience
- 32 days holiday including bank holidays
- A varied and hands-on role within a growing British equestrian brand
- Opportunities to attend equestrian events and trade shows
- Friendly and collaborative working environment
Location
This is a full-time office-based role at our Corby headquarters, and applicants must be within reasonable commuting distance.
How to Apply
Please apply via LinkedIn or send your CV and covering letter to: jess@racesafe.co.uk
Sales & Customer Coordinator in Corby employer: Racesafe Equestrian
Contact Detail:
Racesafe Equestrian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Coordinator in Corby
✨Tip Number 1
Get to know the company! Research Racesafe and their products so you can chat confidently about how you can contribute. Show them you're not just another applicant, but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Sales & Customer Coordinator role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales coordination. Think of examples from your past experiences that highlight your skills and how you can help Racesafe thrive.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Remind them why you’re the perfect fit for their team and keep the conversation going.
We think you need these skills to ace Sales & Customer Coordinator in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales & Customer Coordinator role. Highlight any previous customer service or sales admin experience, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Racesafe. Mention your passion for the equestrian industry if you have it, and show us how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves being the first point of contact for customers, make sure your written communication is clear and professional. This will give us a taste of how you’ll interact with our trade and wholesale customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Racesafe Equestrian
✨Know Your Stuff
Before the interview, make sure you research Racesafe and their products. Familiarise yourself with their equestrian safety gear and understand what makes them stand out in the market. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond to meet a customer's needs.
✨Organisational Skills are Key
The job requires strong organisational skills, so be ready to discuss how you manage multiple tasks and priorities. You could even bring a planner or digital tool you use to stay organised, as it demonstrates your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. Ask about the team dynamics, opportunities for growth, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.