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- Tasks: Be the go-to person for trade customer enquiries and manage sales orders.
- Company: Join Racesafe, a trusted British brand in equestrian safety products.
- Benefits: Competitive salary, 32 days holiday, and potential for permanent role.
- Other info: Collaborative team environment with opportunities to support at trade shows.
- Why this job: Make a real impact in a growing company while supporting riders worldwide.
- Qualifications: Experience in customer service or sales administration is a plus.
The predicted salary is between 28000 - 32000 £ per year.
Corby, Northamptonshire
Salary: £28,000 – £32,000 depending on experience
Type: Full-time, office-based
Contract: Initially maternity cover with strong potential to become permanent
Racesafe is a British brand trusted by riders worldwide for body protection. With over 50 years of expertise and a reputation for innovation, we design and manufacture market-leading equestrian safety products used across many disciplines.
As our business continues to grow, we are looking for an organised and proactive Sales & Customer Coordinator to join our team. This is a key role within the business and will be the first point of contact for our trade and wholesale customers.
You will manage incoming enquiries, process orders and coordinate dispatch while working closely with our sales, marketing and production teams to ensure customers receive outstanding service. Working within a small and collaborative team, the role offers a varied mix of customer service, sales coordination and operational support.
This position is initially offered as maternity cover, however there is strong potential for the role to become permanent for the right candidate.
- Acting as the first point of contact for trade customer enquiries by phone and email
- Processing and managing sales orders received via phone, email and online channels
- Preparing invoices and sales documentation
- Coordinating dispatch and shipping of orders
- Monitoring backorders and communicating delivery timelines
- Supporting the sales team with customer enquiries and order management
- Supporting the team at trade shows and events when required
Previous experience in a customer service, sales administration or office support role
Confident using computer systems and adapting to internal software
Experience working with wholesale or trade customers
Competitive salary depending on experience
~32 days holiday including bank holidays
~ A varied and hands-on role within a growing British equestrian brand
~ This is a full-time office-based role at our Corby headquarters, and applicants must be within reasonable commuting distance.
Customer Service and Sales Coordinator (Permanent) in Corby employer: Racesafe Equestrian
Contact Detail:
Racesafe Equestrian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Coordinator (Permanent) in Corby
✨Tip Number 1
Get to know the company inside out! Research Racesafe, their products, and their values. This way, when you get that interview, you can show us you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! As a Sales & Customer Coordinator, you'll be the first point of contact for customers. Role-play with a friend or family member to nail down how you’d handle different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen and know where to find us!
We think you need these skills to ace Customer Service and Sales Coordinator (Permanent) in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales coordination. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Racesafe. Be sure to mention your passion for customer service and any experience with trade customers.
Show Off Your Organisational Skills: In this role, being organised is key! When writing your application, give examples of how you've successfully managed multiple tasks or projects in the past. We love to see proactive candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Racesafe Equestrian
✨Know the Brand Inside Out
Before your interview, make sure you research Racesafe thoroughly. Understand their products, values, and what sets them apart in the equestrian market. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for customers, prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction.
✨Be Ready for Role-Specific Questions
Expect questions related to sales coordination and order management. Brush up on your knowledge of processing orders, preparing invoices, and coordinating dispatch. Being able to discuss these processes confidently will demonstrate your readiness for the role.
✨Demonstrate Team Spirit
This position involves working closely with various teams, so be prepared to discuss how you collaborate with others. Share examples of how you've worked in a team environment, supported colleagues, or contributed to group projects. This will show that you're a great fit for their collaborative culture.