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- Tasks: Be the go-to person for trade customer enquiries and manage sales orders.
- Company: Join Racesafe, a trusted British brand in equestrian safety products.
- Benefits: Competitive salary, 32 days holiday, and potential for permanent role.
- Other info: Collaborative team environment with opportunities to support at trade shows.
- Why this job: Make a real impact in a growing company while supporting riders worldwide.
- Qualifications: Experience in customer service or sales administration is a must.
The predicted salary is between 28000 - 32000 £ per year.
Corby, Northamptonshire
Salary: £28,000 – £32,000 depending on experience
Type: Full-time, office-based
Contract: Initially maternity cover with strong potential to become permanent
Racesafe is a British brand trusted by riders worldwide for body protection. With over 50 years of expertise and a reputation for innovation, we design and manufacture market-leading equestrian safety products used across many disciplines.
As our business continues to grow, we are looking for an organised and proactive Sales & Customer Coordinator to join our team. This is a key role within the business and will be the first point of contact for our trade and wholesale customers.
You will manage incoming enquiries, process orders and coordinate dispatch while working closely with our sales, marketing and production teams to ensure customers receive outstanding service. Working within a small and collaborative team, the role offers a varied mix of customer service, sales coordination and operational support.
This position is initially offered as maternity cover, however there is strong potential for the role to become permanent for the right candidate.
- Acting as the first point of contact for trade customer enquiries by phone and email
- Processing and managing sales orders received via phone, email and online channels
- Preparing invoices and sales documentation
- Coordinating dispatch and shipping of orders
- Monitoring backorders and communicating delivery timelines
- Supporting the sales team with customer enquiries and order management
- Supporting the team at trade shows and events when required
Previous experience in a customer service, sales administration or office support role
Confident using computer systems and adapting to internal software
Experience working with wholesale or trade customers
Competitive salary depending on experience
~32 days holiday including bank holidays
~ A varied and hands-on role within a growing British equestrian brand
~ This is a full-time office-based role at our Corby headquarters, and applicants must be within reasonable commuting distance.
Customer Service and Sales Co-ordinator - Maternity Cover in Corby employer: Racesafe Equestrian
Contact Detail:
Racesafe Equestrian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Co-ordinator - Maternity Cover in Corby
✨Tip Number 1
Get to know the company inside out! Research Racesafe's products and values so you can show genuine interest during your interview. This will help us see that you're not just another candidate, but someone who truly cares about what we do.
✨Tip Number 2
Practice your communication skills! As a Sales & Customer Coordinator, you'll be the first point of contact for our customers. We recommend role-playing common customer scenarios with a friend to boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. We love candidates who can juggle responsibilities and keep everything running smoothly, especially in a busy environment like ours.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows us that you're proactive and genuinely interested in the role, which is exactly what we're looking for!
We think you need these skills to ace Customer Service and Sales Co-ordinator - Maternity Cover in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales coordination. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Racesafe. Be sure to mention your passion for customer service and any experience with trade customers.
Show Off Your Organisational Skills: In this role, being organised is key! When writing your application, give examples of how you've successfully managed multiple tasks or projects in the past. We love to see proactive candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Racesafe Equestrian
✨Know the Brand Inside Out
Before your interview, make sure you research Racesafe thoroughly. Understand their products, values, and what sets them apart in the equestrian market. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This role is all about being the first point of contact, so demonstrating your ability to handle inquiries with confidence is key.
✨Be Ready for Role-Specific Questions
Expect questions related to sales coordination and order management. Brush up on your knowledge of processing orders and managing customer enquiries. Being able to discuss your experience with trade customers will give you an edge.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in this role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the role is the right fit for you.