At a Glance
- Tasks: Lead a dynamic team to deliver top-notch tyre solutions and enhance customer experiences.
- Company: Join RAC, a trusted name in keeping drivers moving for over 128 years.
- Benefits: Enjoy shares in the company, generous holidays, and wellbeing support from day one.
- Other info: Be part of a supportive culture that values growth and diversity.
- Why this job: Make a real impact by driving performance and leading a passionate team.
- Qualifications: Proven leadership experience in fast-paced environments and strong decision-making skills.
The predicted salary is between 45000 - 55000 £ per year.
As a Tyre Solutions Lead, you’ll play a critical role in leading one of the fastest-growing and highest-impact areas of our Remote Solutions Operation. The Tyre Solutions Specialist team sits at the heart of Remote Solutions, delivering high-quality, permanent outcomes for our members with tyre-related faults. Through expert decision-making and delivering the right member outcomes, we keep our members moving without the need for a patrol attendance. Now, we’re looking for a strong operational leader to take this Team to the next level. This is a high-impact leadership role combining people leadership and operational excellence.
You’ll own the day-to-day performance of the team, setting and embedding consistently high standards, ensuring colleagues are supported, developed, and consistently delivering high-quality outcomes while maintaining a sharp focus on performance, compliance, and commercial success. You’ll work closely with the senior management team and key stakeholders across the business, influencing decisions and driving improvements that enhance customer experience and operational efficiency. This is a fast-paced, high-impact role where your ability to make informed decisions, manage performance, and inspire your team will directly shape the success of our remote solutions operation.
If you’re a strong people leader who thrives on driving performance, delivering results, and creating real impact for customers, this is your opportunity to step into a role where you can truly make a difference.
What You’ll Be Responsible For
- Leadership & Performance
- Provide day-to-day leadership of the Tyre Solutions Specialist team, owning performance against KPIs, service levels, and quality outcomes.
- Build a high-performance, engaged culture, driving accountability, ownership, and continuous improvement.
- Deliver structured performance management, including coaching, feedback, and development plans.
- Effectively manage underperformance, attendance, and conduct in line with RAC policies.
- Operational Delivery
- Ensure effective remote solutions are provided to tyre-related breakdowns with exceptional member outcomes at the heart of every phone call.
- Drive remote fix targets and reduce repeat breakdown jobs and inefficiencies.
- Maintain strong operational control on shift, ensuring performance, workload, and risks are managed in real time.
- Make informed, quality-focused decisions that optimise service delivery and customer outcomes.
- Quality, Compliance & Expertise
- Own the quality of all outcomes, ensuring every tyre solution delivered is accurate, consistent and aligned to customer needs, driving right-first-time resolution.
- Set and uphold the standard for excellence, acting as a visible benchmark for standards, quality, consistency, and best practice across the team.
- Ensure full compliance with all operational processes, policies, and regulatory requirements, maintaining strict adherence at all times.
- Provide expert guidance, direction, and decision-making support to colleagues to ensure the right outcome is achieved every time.
- Drive a culture of quality and accountability, proactively identifying risks, addressing gaps, and embedding continuous improvement.
What You’ll Need…
- Proven experience in leading teams in a fast-paced operational or contact centre environment
- Strong understanding of performance management, coaching, and development
- Experience managing underperformance using formal processes
- Ability to analyse performance data and drive measurable improvements
- Strong decision-making skills under pressure
- High levels of resilience, adaptability, and ownership
- Excellent communication and stakeholder management skills
- Experience with deployment systems (e.g. iCAD) and operational workflows
Why you'll love working for us
- Share in our success – all employees are awarded shares, at no cost, so their share is in the success of growing our business.
- Free RAC Ultimate breakdown cover – from your very first day.
- Car salary sacrifice scheme – includes electric vehicle options (after 12 months) to help you save on tax.
- Generous holidays – 23 days plus bank holidays (rising to 25 with service).
- Pension & life cover – up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits).
- Wellbeing support – 24/7 confidential support helpline for you and your family.
- Exclusive discounts – save on tools, tech, holidays and more through our Orange Savings portal.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Tyre Solutions Lead in Walsall employer: RAC
At RAC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and development. As a Tyre Solutions Lead, you'll benefit from generous holiday allowances, a robust pension scheme, and unique perks like free breakdown cover and share options, all while working in a supportive environment that values your contributions and encourages high performance. Join us in making a real impact for our members and enjoy the opportunity to thrive in a fast-paced, rewarding role within a company that has been trusted for over 128 years.
StudySmarter Expert Advice🤫
We think this is how you could land Tyre Solutions Lead in Walsall
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Tyre Solutions Lead at RAC!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RAC or be willing to refer you for that Tyre Solutions Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RAC who’s on the lookout for their next Tyre Solutions Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Tyre Solutions Lead role at RAC!
We think you need these skills to ace Tyre Solutions Lead in Walsall
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RAC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RAC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RAC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
