RAC seeks an experienced Central Operations Service Delivery Lead to drive the Scheduling, Parts and Technical Support teams from its Bescot base. You will lead day-to-day performance, optimise resource use, and ensure accurate decisions to deliver high‑quality service outcomes.
You will coach teams, manage attendance and performance, and collaborate across SMR, Contact Centre and Customer Care to continuously improve efficiency and service levels.
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Strategic Central Ops Lead — Scheduling & Tech Support in Walsall employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
