At a Glance
- Tasks: Manage daily trading activities and resolve queries to ensure data accuracy.
- Company: Join RAC, a trusted name in driver support for over 128 years.
- Benefits: Competitive salary, share scheme, flexible work, and 25 days annual leave.
- Other info: Dynamic hybrid role with excellent growth opportunities and supportive culture.
- Why this job: Be a key player in improving processes and making impactful decisions.
- Qualifications: Experience in data management and strong analytical skills required.
The predicted salary is between 33075 - 40425 £ per year.
About The Role
- We're looking for a
- Query Manager to join our growing
Service Maintenance and Repair (SMR) team.
We're seeking a proactive problem solver who thrives in a fast-paced environment, enjoys working with data, and is passionate about improving processes and delivering accurate outcomes.
As the
SMR Query Manager , you will play a critical role in ensuring the accuracy and integrity of our daily trading operations.
You’ll be accountable for certifying each day's trading activity, ensuring all jobs have been completed, correctly classified, and supported by accurate inputs, with all activity validated and ready for end-of-day executive reporting.
Working closely with stakeholders across the business, you'll investigate and resolve queries, improve data quality, and identify opportunities to enhance processes, controls, and automation.
You'll be highly comfortable working with large volumes of data and have previous experience in reconciliation or data validation activities.
You'll possess a strong analytical mindset, be naturally inquisitive, and enjoy investigating discrepancies to identify root causes and drive resolution.
If you're a self-starter who is willing to dig into the detail, challenge assumptions, and take ownership of issues through to completion, we’d love to hear from you.
This is a full-time hybridposition working 2 days a week from our
Bescot offices and three days from home.
As a SMR Query Managerat RAC, you'll get benefits that go the extra mile
Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
Time Off That Matters - enjoy 25 days annual leave, plus bank holidays.
We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more.
After passing probation, you'll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
- What you’ll do
- Own and sign off daily trading activity, ensuring all jobs are complete, correctly classified, and accurately recorded.
- Investigate and resolve trading queries, ensuring there are no outstanding issues before end-of-day reporting.
- Monitor the quality and accuracy of operational data within
Microsoft Dynamics , making corrections where required.
- Work closely with Contact Centre and Mobile Mechanic teams to drive accountability for accurate and timely data entry.
- Ensure all SMR work is charged correctly, identifying any revenue leakage or billing errors.
- Work closely with the SMR Transformation Manager to identify and implement process, system, and automation improvements.
- What you’ll need
- Proven experience managing teams and delivering operational performance.
- Strong experience working with operational systems and data management, ideally within a service, contact centre, or field operations environment.
- Analytical skills, with experience of using Microsoft Excel
- Excellent attention to detail and a commitment to delivering accurate outputs under tight deadlines.
- Strong commercial awareness with the ability to identify inaccuracies, risks, and opportunities within trading data.
- A track record of influencing stakeholders and driving improvements across teams.
- Strong analytical and problem-solving skills.
- The ability to thrive in a fast-paced, changing environment and effectively prioritise workloads.
- Resilience, adaptability, and a positive, solutions-focused mindset.
- Experience using
Microsoft Dynamics or similar CRM/operational platforms would be beneficial.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members.
We’re also trusted by our people, with a 4.5-star Glassdoorrating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way.
At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Ready to make a difference? Your next career move starts here.
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SMR Query Manager in Walsall employer: RAC
RAC in Weston-super-Mare is an excellent employer, offering a supportive work culture that values teamwork and innovation. As a Recovery Driver, you will benefit from competitive pay, extensive benefits including pension and life cover, and opportunities for personal and professional growth within a leading roadside assistance provider. Join us to make a meaningful impact while enjoying a balanced work-life schedule with our 4 on/4 off shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land SMR Query Manager in Walsall
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like SMR Query Manager at RAC!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RAC or be willing to refer you for that SMR Query Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RAC who’s on the lookout for their next SMR Query Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time SMR Query Manager role at RAC!
We think you need these skills to ace SMR Query Manager in Walsall
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RAC. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RAC
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RAC. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
